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Etsy question

Dr Meg Posted:

Etsy question

I ordered a necklace for my Mom on Etsy (for her wedding present). I placed the order Thursday May 28th and haven't heard anything from the seller since then. My credit card has been charged. I emailed them last night asking for an ETA, but haven't heard anything. How long would you wait before taking it up further with Etsy?

twoifbysea Posted:

Re: Etsy question

Did they give you an estimated delivery date? If not, I would give it another day, email them one more time, then contact the Etsy customer service. If they DID give you a delivery date and it's been more than a few days, I'd skip contacting the seller again and go right to Etsy.

Dr Meg Posted:

Re: Etsy question

The original email says things are shipped within 5-7 business days. I just checked on Etsy and it say it was shipped. But in the store policies it says all items are shipped with tracking, but I never received a tracking #.

MrsGRod09 Posted:

Re: Etsy question

The seller that i used for my bracelet took 1 month to make my bracelet. I would ask the seller if the necklace has been shipped and what is the track# just to see what the seller tells you.

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