So, I purchased my bridesmaids personalized hangers on Etsy in March. I wanted to get gifts out of the way early so it wasn't so much money at once. I ordered them from a shop that other girls on here had ordered from and recommended.
At the time when I ordered the shop's policies stated that production time was 7 weeks. Ok, that's fine, my wedding isn't until October. They said that you should put in the 'Notes to Seller' the date that you need them by. I put 7/1/14 just to be safe.
Weeeellll, it's July 7th, and not only do I not have the hangers, I contacted the shop twice and have received the same automatic reply that they're not taking new orders. And the shop is completely gone from Etsy. I also can't report a problem with the order to Etsy because it's passed the time frame to do so. I had no idea that there was a time limit. I found out how to email Etsy anyway, and hopefully there's something that can be done, but I think it's also passed the time I can try and get my money back with PayPal. I HATE this feeling of there's nothing I can do but accept that I'm out $50 and have nothing to show for it. Because ultimately, I'll have to spend it again because I do want to get them the hangers. I'm SO MAD.
**UPDATE 7/8/14** So, while I was on PayPal yesterday I saw the sellers actual email address that my payment went to, so I figured it was my last resort to email her directly instead of through Etsy. I was *kind of* mean, but at this point, I mean, come on. And whaddya know, she emailed me back this morning. She told me her tale of woe and how she voluntarily left Etsy for this reason or that. But assured me that my order will ship today, I will have a tracking number by the end of the day. If it was that easy all along, why don't I have my hangers yet?? Wanted to keep you girls updated, I'll let you know later if I actually get a tracking number!
Alimm729
Posted:
Member since
Re: Etsy rant
Posted by LIWAdmin
Check out Hanger Design Center She's a vendor on here & has an etsy shop. She is also located right in Deer Park!
I think I might have this shop in my favorites too. They were a little more expensive than I originally paid, but obviously you get what you pay for, lol.
Jsabbatino
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Member since
Re: Etsy rant
Posted by ldequatro
Ugh, please don't let that deter you from buying from sellers on Etsy. I myself have my own wedding shop on Etsy and I have heard horror stories about other sellers. If you ever need anything personalized (I don't do hangers -- but I do glassware) please FM me :) I'll give you my shop name. I got my wedding hangers, but it was so long ago and for some reason it does not show up in my purchases anymore.. If I find the name I'll let you know!
What is your shops name on Etsy??
msj288
Posted:
Member since
Etsy rant
Oh no this sounds terrible! I hope paypal comes through, if not you can always dispute the charge with your credit card company. I did this with a purchase that didn't pan out on ebay, and was able to get my money refunded, and the credit card company went after the seller.
RSPan14
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Member since
Etsy rant
Did you use a credit card or was it strictly paypal? credit card companies usually help with this sort of stuff.
jenniepny
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Etsy rant
That is awful! So sorry you have to deal with this. Hopefully paypal will be able to help you out.
christinechristian
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Etsy rant
Wow that is horrible!! I hope everything works out for you with paypal. How frustrating!
larlynn
Posted:
Member since
Re: Etsy rant
Posted by LIWAdmin
Check out Hanger Design Center She's a vendor on here & has an etsy shop. She is also located right in Deer Park!
I ordered mine from here...they arrived 2 days after I ordered and Shannen was a doll!
Star625
Posted:
Member since
Etsy rant
That's crazy and insane if you can't do anything about it, that's robbery!!! I would be livid!!! I really hope PayPal can do something about it or at least stear you in the direction of what can be done. So sorry ;/
rcotter90
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Member since
Etsy rant
Pay pal should be able to take care of this. You paid for something you didn't receive and the seller should be held liable! I'm no lawyer or anything but that's bullsh!t ;)
Alimm729
Posted:
Member since
Etsy rant **UPDATE**
*Updated*
Vilardi82
Posted:
Member since
Re: Etsy rant **UPDATE**
Posted by Alimm729
So, I purchased my bridesmaids personalized hangers on Etsy in March. I wanted to get gifts out of the way early so it wasn't so much money at once. I ordered them from a shop that other girls on here had ordered from and recommended.
At the time when I ordered the shop's policies stated that production time was 7 weeks. Ok, that's fine, my wedding isn't until October. They said that you should put in the 'Notes to Seller' the date that you need them by. I put 7/1/14 just to be safe.
Weeeellll, it's July 7th, and not only do I not have the hangers, I contacted the shop twice and have received the same automatic reply that they're not taking new orders. And the shop is completely gone from Etsy. I also can't report a problem with the order to Etsy because it's passed the time frame to do so. I had no idea that there was a time limit. I found out how to email Etsy anyway, and hopefully there's something that can be done, but I think it's also passed the time I can try and get my money back with PayPal. I HATE this feeling of there's nothing I can do but accept that I'm out $50 and have nothing to show for it. Because ultimately, I'll have to spend it again because I do want to get them the hangers. I'm SO MAD.
**UPDATE 7/8/14** So, while I was on PayPal yesterday I saw the sellers actual email address that my payment went to, so I figured it was my last resort to email her directly instead of through Etsy. I was *kind of* mean, but at this point, I mean, come on. And whaddya know, she emailed me back this morning. She told me her tale of woe and how she voluntarily left Etsy for this reason or that. But assured me that my order will ship today, I will have a tracking number by the end of the day. If it was that easy all along, why don't I have my hangers yet?? Wanted to keep you girls updated, I'll let you know later if I actually get a tracking number!
Wow that's great!!! You better get that tracking number today!!!
JaimeLin
Posted:
Member since
Etsy rant **UPDATE**
Wow I'm shocked she responded! Keeping my fingers crossed for you =)
coffeeisgreen
Posted:
Member since
Etsy rant **UPDATE**
Re: your update: Wow how about that. Hope you actually get it!
Alimm729
Posted:
Member since
Etsy rant **UPDATE**
I just got an email with a shipping confirmation! I hate that it had to come to this before I could get my stuff. But, now I'm kind of nervous what kind of shape they'll be in when they get here. LOL!
Gambigoo
Posted:
Member since
Re: Etsy rant **UPDATE**
Can you fm her email? I'm gonna check on paypal now to see if I see it! Good job!
Gambigoo
Posted:
Member since
Etsy rant **UPDATE**
I emailed the address I found via PayPal and got this msg back as an automated response. Is this what you got as well?
Hello and thank you for your message. If this is regarding an Etsy order please provide me with the name on the order, the Etsy user name and the order number. I am working through all orders as quickly as possible and am shipping them all ASAP. While the shop is no longer on Etsy and will not be taking new orders we ARE fulfilling all existing orders.
We apologize for any inconvenience or confusion the absence from Etsy has caused and while the bulk of my time has to be spent creating orders and shipping them I will do my best to reply to your message as quickly as possible.
Thank you, Nila
Alimm729
Posted:
Member since
Re: Etsy rant **UPDATE**
Posted by Gambigoo
I emailed the address I found via PayPal and got this msg back as an automated response. Is this what you got as well?
Hello and thank you for your message. If this is regarding an Etsy order please provide me with the name on the order, the Etsy user name and the order number. I am working through all orders as quickly as possible and am shipping them all ASAP. While the shop is no longer on Etsy and will not be taking new orders we ARE fulfilling all existing orders.
We apologize for any inconvenience or confusion the absence from Etsy has caused and while the bulk of my time has to be spent creating orders and shipping them I will do my best to reply to your message as quickly as possible.
Thank you, Nila
At first, that was all I got and I was like F this B. But then I got an actual email from her this morning. So she may reply to you as well. I mean, like I said, I was pretty mean in my email to her, but how would I know of her troubles? Not that they should be any of my concern, I paid you for a service, provide the service! But I guess my nasty email was enough to push my order to the top of the pile.
Alimm729
Posted:
Member since
Re: Etsy rant **UPDATE**
Omg. They came today!! I LOVE them!!!
One thing I will say, they're supposed to come with a ribbon tied to the top of the hanger, and it came just one long string of ribbon in the box. Like I'm supposed to cut them and tie them myself. Lol.
