Etsy seller Mollusa or mishandmash
2010'er Crashing Here to warn you 2011'ers looking for BM Gifts.
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Hi Ladies,
If some of you remember a while back I asked for input on some custom bridesmaid clutches on Etsy.
Well at the beginning of June I decided to order them from Etsy seller mollusa . Rather than repeat everything that I posted on another site let me just quote what I wrote:
The reason why I am sharing this all with you is to warn you against this seller. I love her clutches. But it's so not worth it. No with 3 weeks to go I'm left scrambling for gifts.![]()
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Hi Ladies,
If some of you remember a while back I asked for input on some custom bridesmaid clutches on Etsy.
Well at the beginning of June I decided to order them from Etsy seller mollusa . Rather than repeat everything that I posted on another site let me just quote what I wrote:
Hi Girls,
At the beginning of the month I ordered clutches from Etsy Seller mollusa .
She has really great clutches for great prices.
I put a deposit down and she said she will have a sample pic for me in 10 days and clutches in 35.
I messaged her on Etsy to see what the status is and if she had a chance to start my sample yet. That was about 3 days ago. So I thought I would read her feedback on etsy again. Turns out that because she is in Poland and due to the flooding she has been really backed up on a lot of orders. Communication has been faulty. Seems like up until the last month or so her feedback has been 99% positive. Girls have been posting that their order hasn't arrived till like 3-4 months later.
Um. My wedding is in two months. I don't have four months to wait. I just wish she would get back to me already. I know the flooding is out of her control. But having told me that the clutches would be ready in 35 days if she can't deliver she should at least email me back and let me know.
The part that annoys me is that she's not responding to my email but yet she has set up new deposit listings on Etsy since my email. So I know she's been on Etsy and is choosing to not respond to my email!
I'm going to probably give her another week to get back to me if not I'm going to ask for my deposit back and look elsewhere.
Which s*cks because I really love her clutches.
Anyone else dealt with her or dealing with her and having issues contacting her?
So here's what's been happening. I contacted her a couple days saying unfortunately my wedding is getting too close and while I understand her hardships I need to know if she can deliver. If not I need to look at other gifts. She replied within TWO minutes. Saying please give me one more day to show you sample pics. And I replied can you guarantee that I will receive my clutches before the agreed date. She promised. Well it's two days later and still nothing.I emailed her today asking for a refund if I cannot see a pic of my clutches in process by end of day today. And have them mailed out by end of next week.
I hate to do this to her because I do love her clutches and I understand she's going through a rough time. But like one of the etsy buyers wrote in their feedback if that is the case she really should close her shop down for a bit to get back on her feet.
She doesn't use PayPal but a different third party. So really I have like...2 more days before I can file a dispute. But if I don't hear anything by tonight I'm a filing a report tomorrow AM.
Grrr. When I messaged her this morning there were no new listings yet. Now there is which means she has been on Etsy. But yet no response yet. I'm giving her till tonight and I'm giving up.![]()
Just wanted to drop a quick note in case anyone was still thinking of using her.
I contacted her yesterday letting her know that unfortunately because I still have not heard from her I would like my money back or else I would be forced to report her to Etsy and file a dispute for my money. Well I sign on today and still no response. So I try to file a dispute and while looking for a transaction ID on my Etsy purchases find out that the purchase with her is GONE from my purchase history.
So I contacted Etsy Live Help and they agree that most likely she deleted the transaction. Which also means I canNOT leave her feedback. Because the transaction is canceled by her even though I have a transaction ID via a email Etsy sent me I can't file a dispute the regular way via their website.
The tech I spoke to online will be sending our chat transcript directly to the Abuse Department. I should be contacted by them hopefully today or possibly tomorrow.
I have filed a dispute with the third party paying agency (not PayPal) that she uses to try and get my money back. Meanwhile I've made print screens of all our conversations on Etsy in case that goes disappearing as well.
So the lesson?
Do NOT buy from mollusa!
Would appreciate any reputable suggestions for clutches. Thanks!
Hi Everyone,
Just to give everyone an update. Last week through the third party agency mollusa promised that she will ship out the clutches and that they will arrive on time. A day went by nothing. So I wrote back that if I do not receive a valid tracking # by end of next business day I will ask my money to be refunded. I got a tracking # the next day. However, the status of the shipment has been at 'Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.' since 7/8/10. Had she shipped it out it should've arrived by yesterday. Clearly she was once again yanking my chain. I emailed the third party back and told them that. My refund has been authorized and currently being processed.
I am also formally reporting her to Etsy.
It angers me that I can not leave her feedback.
It angers me that she lied to me continually when she knew that this was a gift for someone. Now with only a few weeks until my wedding i am left scrambling. Shame on me for trusting her.
Thanks everyone!
I have my refund in my account, just saw it posted today.
In the latest saga....
Yesterday I went and filed a formal Non-Delivery Complaint on Etsy. Under more information I reference my chat transcript incident # with a Etsy Rep that is on Etsy's Abuse Team record.
So then Etsy sent a email via Conversations to the seller and me.
Less than 15 minutes later I receive a email to my personal email account from the seller asking why I filed the complaint because the third party had already refunded my deposit. And that she was going to report ME to Etsy.
I wrote her back an email, cc'd Etsy's Support & Abuse Team with my case #'s in the subject line explaining to her why I reported her. Because I was amiable for over a month while she repeatedly promised me the clutches. Yet time and time again led me on. Gave me a tracking # but the package never got sent out; so it tells me she had no intentions of shipping the package out.
And signed off my email by saying I have no problems with her reporting me to Etsy because I have been updating Etsy every step of the way throughout this whole situation. Thank you.
To which she had the audacity to respond that she did ship my package out but because I asked for a refund (which I only asked for IF she could not deliver the package in the timely fashioned she promised. And when she didn't the third party agency decided by themself that I was due my refund) she pulled the package back. ***? I've never even heard of being able to send a package out then asking UPS to bring it back mid transit? Regardless I emailed back a print screen of the tracking information on UPS's site with the tracking # she gave me. It has remained at the same status for FIVE days. I told her I checked the status of the package every singal day and it never once changed.
And of course, she has not responded back.
As far as the mish mash site she always had that site listed on her Mollusa site as well. And when I saw 2 days ago the Mish Mash site was also closed and now I see that it's opened.![]()
The reason why I am sharing this all with you is to warn you against this seller. I love her clutches. But it's so not worth it. No with 3 weeks to go I'm left scrambling for gifts.
