Favors vent!!!! (A little long)

Smolokoff Posted: Jan 27, 2004 10:13 PM

Favors vent!!!! (A little long)

We are sooo upset. The shot glasses for the favors were delivered today, if you can call it that. At least 35-40 of them were broken; some just chipped, others broken in pieces. Of the rest of them, the quality of the glass is crappy, with bumps, ripples and pitted areas. Also, many of the glasses had chips in the paint of the design. We are so upset. They could have been so nice. I am going to call them tomorrow. If they tell me the bumps and ripples and stuff are simply the nature of the glass, we will have to accept that. However we will still need them to replace all the broken ones, and hopefully all the ones with the chips in the paint. They may not have been very expensive, but for the amount of money we spent on them, we shouldn't have to settle for less than quality work. I am including the pictures to show you what they look like. We liked the way they look, otherwise. I stuffed it with a tissue to give a little contrast so you can see the writing. If you can't make it out, the front has our names and the date, with double hearts in the middle, and the back says 'Live well, laugh often, love much'.

So upset!!!

Heidi

ETA-pics not working. Hang on.

julz33 Posted: Jan 27, 2004 10:14 PM

Re: Favors vent!!!! (A little long)

That Sux!!!
I hope they replace those broken ones for you!

May2704bride Posted: Jan 27, 2004 10:15 PM

Re: Favors vent!!!! (A little long)

I'm so sorry

I would definitely be very upset also. Give them a call tommorrow and see what they can do. I am sure they will replace it. Good luck!

jen110704 Posted: Jan 27, 2004 10:18 PM

Re: Favors vent!!!! (A little long)

I'm so sorry! Def give them a call and have them replace everything that's broken and your not satisfied with.

butterfly20 Posted: Jan 27, 2004 10:22 PM

Re: Favors vent!!!! (A little long)

im sorry that happened...
which website was it from? i might do that favor also..

Smolokoff Posted: Jan 27, 2004 10:24 PM

Re: Favors vent!!!! (A little long)

Finally!!! Pics!!! A l;ittle blurry, but you can see enough. I got them from Printmug.com. DON'T get them from them. They were cheapest, but I am paying for it now!!!

julz33 Posted: Jan 27, 2004 10:26 PM

Re: Favors vent!!!! (A little long)

Your lucky you didn't get cut from that sharp glass!!! Let us know how everything turns out!

DrmnBlnd Posted: Jan 27, 2004 10:28 PM

Re: Favors vent!!!! (A little long)

I am so sorry about the glasses! I hope they replace them all for you!

SteffieSunshine1 Posted: Jan 27, 2004 10:30 PM

Re: Favors vent!!!! (A little long)

Sorry about that

I hope they rectify it for you.

juju Posted: Jan 27, 2004 10:31 PM

Re: Favors vent!!!! (A little long)

I'm sorry. I know it is frustrating!! Call them first thing in the morning, and I am sure they will replace them.

chris605 Posted: Jan 28, 2004 12:21 AM

Re: Favors vent!!!! (A little long)

I am sorry.

nsgraham Posted: Jan 28, 2004 12:25 AM

Re: Favors vent!!!! (A little long)

Oh man! That sux! And I was thinking of putting them on my vendor page too!

Thanks for the warning! It should al be fine (I hope).

BriBri529 Posted: Jan 28, 2004 12:35 AM

Re: Favors vent!!!! (A little long)

They seem pretty . . . I hope they do right by you!

Smolokoff Posted: Jan 28, 2004 12:37 AM

Re: Favors vent!!!! (A little long)

Posted by nsgraham

Oh man! That sux! And I was thinking of putting them on my vendor page too!

Thanks for the warning! It should al be fine (I hope).

Please don't!! At least not until I get everything straightened out. If they do the right thing, then maybe I would suggest it, but certainly not now. Unfortunately this seems so far to be a case of you get what you pay for.

Thanks for all the support, girls. I needed it.

sun86moon Posted: Jan 28, 2004 09:38 AM

Re: Favors vent!!!! (A little long)

I would love to know the outcome! Sorry you had to go through that! Thankfully, as someone else said, you didn't cut yourself on theglass!

sweetadeline Posted: Jan 28, 2004 09:53 AM

Re: Favors vent!!!! (A little long)

Oh no! I hope everything works out!

cocoa Posted: Jan 28, 2004 02:12 PM

Re: Favors vent!!!! (A little long)

call them!!! and make sure they do not charge you shipping on the replacement glasses, either! They should do the right thing, but when you do call them, explain the situation withthe least hostility possible. Working in retail, i can tell you that i got the best service b/c i spoke to companies nicely while my bosses would be aggressive and get nothing. Good luck! and if they don't do the right thing, call the BBB!

oh, and don't forget to get the name of the person with whom you spoke, any order #'s or return #'s or anything like that. Keep a record in case they come back and say otherwise!

sorry, a little anal when it comes to this!

Smolokoff Posted: Jan 28, 2004 06:20 PM

Re: Favors vent!!!! (A little long) UPDATE!!!

I spoke to the company, and they are sending me new glasses to replace all the broken or messed up ones. They said as far as the 'ripples' and stuff, that's just the nature of the glass. He said especially when you are getting them this cheaply, you can't get the TOP quality glass. I guess I can accept that. As long as they are replacing the borken ones. He even told me he will send a couple of extra free ones 'just in case'. Let's see what happens.