Are any of you girls having issues with this? My BF's shower is approaching and it appears that nothing has been bought off the registry even though many people have told me they have purchased things from there. We called and their answer was that each person would have to call them and restate what they purchased for it to appear to be bought off the online registry. What makes me so upset is that now she may have duplicate gifts.
Cutechef729
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Re: Fortunoff Bridal Registry
So the guests bought stuff in the store and it's not coming up that they did on the online registry and the in store registry? I'm kind of confused. And why would the guests have to call and make sure. That's odd. I am planning to register with them so I hope that this doesn't happen.
I work at Williams-Sonoma and sometimes customers just don't mention its a registry so we are supposed to ask. I think people don't always realize that they need to give their information to take it off of the list, they think of it as choosing what she wants off of a wish list. That may be where the problem is or maybe its just the way they are ringing up the sale or the associates not caring. Anyway, good luck to her! I hope it works out.
jessamyn78
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Re: Fortunoff Bridal Registry
Yes, people have bought things and they aren't coming off the registry. The ones I spoke with bought online but through the registry. One other person purchased something in the store and it came off the registry.
Cutechef729
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Re: Fortunoff Bridal Registry
Did you speak with someone specifically from the registry part of customer service? Just from my experience in retail the registry is separate from our regular customer service. I'm going to see if in any of my paperwork from Fortunoff I can find a hotline for help. I'll FM you if I find anything.
jessamyn78
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Re: Fortunoff Bridal Registry
Yes, we called the registry department at a specific store. Perhaps there is an 800 number or central.
Cutechef729
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Re: Fortunoff Bridal Registry
Sorry, didn't find anything other than 1-800-fortunoff. Good luck with everything!
jessamyn78
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Re: Fortunoff Bridal Registry
Thank you!
bemyyoko
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Re: Fortunoff Bridal Registry
i am registered with them... no one has gotten me anything though, wish i could be more help
emcheung
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Re: Fortunoff Bridal Registry
that's weird, i've received engagement gifts from fortunoff and they were taken from my registry...very strange.
CulinaryCouple
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Re: Fortunoff Bridal Registry
I'm not sure if you're aware of this, but the Fortunoff registry has the option on top of the registry to click to see the list with everything that was purchased. If you do a printout in Fortunoff, you don't see the items that were purchased. Hope this helps.
