Frustrated with La Rosa Cubana

BellaRegina Posted: Sep 28, 2012 04:39 PM

Frustrated with La Rosa Cubana

I really hate when I email someone and 1. they dont respond and 2. they might respond but dont really any my questions!
I'm all set to book with La Rosa Cubana for my cigar roller, I heard good reviews and they prices are also really good. But, they NEVER answer my emails! I hate the phone so I dont want to call, and they are in manhattan to its not an easy drive to just pop in....why can't they answer my email!?
They answered one or two emails, and sent me a contract but I want to add more cigars to the contract and also I had questions regarding the labels, and NO RESPONSE. What do i do!?

db276952 Posted: Sep 28, 2012 05:49 PM

Frustrated with La Rosa Cubana

I've had bad experiences with unresponsive vendors. I think it's so unprofessional, it worries me that they won't be reliable. I ended up canceling on a few bc I didn't like their lack of communication. I understand you may be busy but it literally take 2 minutes the answer a quick email. If you have a good feeling about them then I'd give them a call, otherwise maybe look elsewhere.

BellaRegina Posted: Sep 30, 2012 04:09 PM

Frustrated with La Rosa Cubana

I've heard that they are bad with email, and I should call them....but I guess i'm just busy and dont want to spend my time on the phone when things could easily be done on email. Girls did say that at the wedding they are great and on time etc etc