FSIL's wedding was yesterday...so much went wrong!
Ok, I share this with you all because there are many lessons to be learned.
You may remember me posting about a month ago that she was having a huge problem with Bridal Reflections over alterations and such, so that's where it all started.
RD was at the Olive Garden in Centereach. We were to have one of those 'private' areas. Well all 30 of us show up and they have no record of her reservation (she confirmed 2 days prior). LESSON #1: write the date, time and name of who you speak to when making arrangements over the phone. We waited about 45 minutes. They gave us breadsticks while we waited and then gave us 6 free appetizers.
While waiting to be seated at RD, FSIL calls limo company to confirm (don't know who). They say she hasn't made her final payment yet, which she did (in cash) earlier in the week. Her contract is packed since they just moved into their new place and the limo co. only had one copy of the contract which was locked in a safe and the ONLY person with the combo was on vacation....whatever! LESSONS #2 & 3: Try not to make payments in cash! Keep all contracts together in an easily-accissible place. Ps...she found the contract.
Sadly, there's more. Now, I as well as many others have raved about the Fox Hollow. I kept telling FSIL she had nothing to worry about!! We show up 2 hours before cocktail hour and have FULL use of the photo studio for the entire time which was very nice, but the BP was not 'allowed' into the bridal suite, but the bridal attendant was collecting their items and bringing them somewhere. Right before cocktail hour, my other FSIL discovers her card (with cash in it) is missing. Bridal attendant says it's not with the stuff. As of now, the card still hasn't been found. OK, so cocktail hour is starting and FSIL is saying it;s the wrong room! For 125 people there was only seating for about 50 and with that many people plus the buffet tables, it was like a fire hazard. About 25 minutes into cocktail hour they set-up another room for seating which was not near the main cocktail hour room. BP is still not given access to the bridal suite so FSIL raises a stink. Turns out the bridal suite they were supposed to get is being painted but they offered her another suite which could not fit her 12 person BP and they didn't offer to bring food in (which was supposed to be set-up in there anyway) plus the room reiked of paint fumes. After all this goes wrong she asks to see the dining room (winter garden) and there are NO pointsettia's. Which last year when she booked the room, they were all where the ivy is hanging (for those of you that know the room), once again she was told it is decorated like that every year. And to make matters worse, when she dropped off her favors and stuff last week she was told again that they would be there. LESSON # 4: get it ALL in writing!! They also had a bride and groom build-a-bear on their cake table and as of this morning, they were missing.
As I was trying to calm FSIL down, I knew I'd feel the same way after spending so mauch time and money. I felt so bad for her, I tried to get her to see al the wonderful things....she was married now, her guests had no clue that things were not perfect.....but the let down is hard to deal with.
Just wanted to share....hope this helps some B2B's!
You may remember me posting about a month ago that she was having a huge problem with Bridal Reflections over alterations and such, so that's where it all started.
RD was at the Olive Garden in Centereach. We were to have one of those 'private' areas. Well all 30 of us show up and they have no record of her reservation (she confirmed 2 days prior). LESSON #1: write the date, time and name of who you speak to when making arrangements over the phone. We waited about 45 minutes. They gave us breadsticks while we waited and then gave us 6 free appetizers.
While waiting to be seated at RD, FSIL calls limo company to confirm (don't know who). They say she hasn't made her final payment yet, which she did (in cash) earlier in the week. Her contract is packed since they just moved into their new place and the limo co. only had one copy of the contract which was locked in a safe and the ONLY person with the combo was on vacation....whatever! LESSONS #2 & 3: Try not to make payments in cash! Keep all contracts together in an easily-accissible place. Ps...she found the contract.
Sadly, there's more. Now, I as well as many others have raved about the Fox Hollow. I kept telling FSIL she had nothing to worry about!! We show up 2 hours before cocktail hour and have FULL use of the photo studio for the entire time which was very nice, but the BP was not 'allowed' into the bridal suite, but the bridal attendant was collecting their items and bringing them somewhere. Right before cocktail hour, my other FSIL discovers her card (with cash in it) is missing. Bridal attendant says it's not with the stuff. As of now, the card still hasn't been found. OK, so cocktail hour is starting and FSIL is saying it;s the wrong room! For 125 people there was only seating for about 50 and with that many people plus the buffet tables, it was like a fire hazard. About 25 minutes into cocktail hour they set-up another room for seating which was not near the main cocktail hour room. BP is still not given access to the bridal suite so FSIL raises a stink. Turns out the bridal suite they were supposed to get is being painted but they offered her another suite which could not fit her 12 person BP and they didn't offer to bring food in (which was supposed to be set-up in there anyway) plus the room reiked of paint fumes. After all this goes wrong she asks to see the dining room (winter garden) and there are NO pointsettia's. Which last year when she booked the room, they were all where the ivy is hanging (for those of you that know the room), once again she was told it is decorated like that every year. And to make matters worse, when she dropped off her favors and stuff last week she was told again that they would be there. LESSON # 4: get it ALL in writing!! They also had a bride and groom build-a-bear on their cake table and as of this morning, they were missing.
As I was trying to calm FSIL down, I knew I'd feel the same way after spending so mauch time and money. I felt so bad for her, I tried to get her to see al the wonderful things....she was married now, her guests had no clue that things were not perfect.....but the let down is hard to deal with.
Just wanted to share....hope this helps some B2B's!
