Good Customer service is a thing of the past

i just started making my appointments for dress shopping and already had my first bad moment.

two weeks ago while check one of the local shops near me (in brooklyn) i saw there page had an online appointment thing so i used that. got an email right away saying 'thank you, you will get a confirmation within 24hours to confirm this appointment' well 3 days passed and still nothing so i called. the girl was very ehh to me then but i sched the appt and was happy. well while at work yesterday the shop called and i missed it, called back an hour later and this girl picked up as rude as can be! when i explained i was calling them back she replied ' what did they want?' no one left a message so i didnt know. she had me on hold for 5 mins to finally pick up and say 'oo your dress is here and you still need to pay for it' yea... i havent even tried on a dress yet, so i repeted i have an appt on sept 10th to look at dresses, she asks for my name again.. that makes it the 5th time, and puts me on hold again. when she comes back she says 'are you coming in for your fitting, cause i see your dress is here, and there is still a balance' ***!!!! i had to explain everything to her again and then she lets out a very loud ::SIGH:: and says 'well i dont know who you are so hold' and once again on hold. ANOTHER girl, who was just as rude pics up and we have to go through everything again. and FINALLY she says 'OOO i called you! i got your email about wanting an appointment would you like to make one now?' when i explained i sent that 2 weeks ago and have already called and made my appointment she got snotty with me 'well i just got the notificaion, but since you already did it fine see you later' i quickly asked if she can confirm that im in the computer to come in on the 10th, since at this point i was alil conserned and she said 'i'm sure you are - bye!' and hung up...

needless to say i called back and told them to cancel the appointment. within that 15mins all sorts of red flags were popping up and i did not want to start my search for dresses there. i just cant believe how rude and unprofessional some of these places can be. if i ever acted like that to my clients i would be outta work and broke.