GRRRR....so mad about our Hotel

Captsarkasm Posted: Aug 30, 2007 10:38 PM

GRRRR....so mad about our Hotel

So we booked the Holiday Inn in Plainview and was told that we would be given a block of atleast 30 rooms. We were then told that after the 30 are booked, our block would be given an additional 15 rooms. I found out today, that our guests are being told we are completely booked. According to the hotel, only 11 rooms are blocked off so far, but the desk clerk told me that we only have 20 blocked off.... To top it off, the hotel is SOLD OUT for the weekend This is ridiculous!!! I am so pissed off!

DeannaNDave07 Posted: Aug 31, 2007 08:30 AM

Re: GRRRR....so mad about our Hotel

oh im sorry, that ireally unfair what they did. didnt you have a contract??

soon2BMrsDee Posted: Aug 31, 2007 08:42 AM

Re: GRRRR....so mad about our Hotel

ay! There should be something in the contract that you got with them... hopefully. Is there another hotel near your RH? Not something you want to think of right now - I know, but you're gonna need a place for your guests to stay...
at any rate - i am so sorry you're dealing with this.

Christys0925 Posted: Aug 31, 2007 09:12 AM

Re: GRRRR....so mad about our Hotel

That is funny because we blocked of 30 rooms at the Holiday Inn Resort in Tennessee where we are getting married. Before our cut off date they were telling people who called we were full and only 8 were booked. So everyone had to book at other hotels. I can not even begin to describe how p*ssed off fh is. And now our cut off is over so there is nothing we can do.

diva7531 Posted: Aug 31, 2007 09:47 AM

Re: GRRRR....so mad about our Hotel

Hope it works out somehow, can you switch hotels completly?

thelastresort Posted: Aug 31, 2007 10:48 AM

Re: GRRRR....so mad about our Hotel

Are you kidding? That's ridiculous. Can you pull the reservations and go to a different hotel? I'm using 4 Points and dealing with Ryan Owenburg who has been great thus far. Maybe see if he can help you out. How annoying!

EGreene79 Posted: Aug 31, 2007 10:57 AM

Re: GRRRR....so mad about our Hotel

Ask to speak to the hotel manager. I had a million problems with my hotel. It got to the point where I started calling them weekly to make sure the rooms were still in order (I eventually lowered it to bi-weekly). But on several occasions I had to contact the hotel manager, and he made things right.

Oh, and they probably aren't booked as they claim they are. We got this from our hotel as well, but with some pushing they admitted that they were holding rooms for last minute reservations and business travelers.

Good luck!