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Hall Drama.. Get a load of this.... (mini-update @bottom)

Original post by Pookiesangel




So most of you know my situation with my surgery and changing the date of my wedding, etc. etc.

So today I call the Swan Club to talk to them about changing the date to next May for a 'wedding celebration' since we are eloping in Nov.

My original BM has left, so now I get on the phone and speak to a different one, I explain my entire story, I had surgery and now expect to have another one sometime late fall/early winter, so I'd like to change the party to next spring.

He gives me some lecture on how they have been turning people away from this date and everytime they do that they lose $10,000 blah blah blah.. so I tell him listen I can give you letters from my doctors, and he is like it's not that we don't believe you but we lose money everytime you change your mind.. I was like huh?? I only changed once...

So then he tells me I have to call you back, about an hour later he calls back saying the manager wants me to cancel my date, and start over with a new deposit, I say why? since you already have close to $4000 of my money, he says well you won't get that back, you have to give a new deposit and start over and IF we rebook Sept 17th, then you will get SOME of the money back, but only if we rebook the date..

SO I said your contract states that if I cancel then I lose my orginial $1000 deposit, not the whole amount we've paid and he says no if you read our contract it says we reserve the right to sue you for the balance of the money due on the event (which we would never do to you, he says) but we will not give you a refund nor apply the difference to your new date, and oh by the way I am not even sure I should re book this since you have such health issues to deal with W T F?????

SO now I am totally P-offed and haven't a clue what to do..

Any suggestions?
jesslangen Posted:

Re: Hall Drama.. Get a load of this....

I would demand to speak to the manager which informed him. GO HIGHER!! Everyone has a supervisor! Dont take that attitude.

Magooo221 Posted:

Re: Hall Drama.. Get a load of this....

I am so sorry that you are going through that and am SHOCKED at how they are treating you! I would go there in person.

DMcK Posted:

Re: Hall Drama.. Get a load of this....

I would talk to the person above the BM. I'm sorry you have to deal with it!

lilacwine Posted:

Re: Hall Drama.. Get a load of this....

Be sure to post your story on the knot and every other wedding chat you can find.

Mrs. dleeny Posted:

Re: Hall Drama.. Get a load of this....


Posted by lilacwine

Be sure to post your story on the knot and every other wedding chat you can find.



DEFINITELY!! in this day and age of the internet, catering halls and basically ALL business owners need to mind their P's & Q's!

word spreads FASSSSSSSSST!
angelbear217 Posted:

Re: Hall Drama.. Get a load of this....

I am sorry but that is such crap. If I were you I would find a new hall. There are plenty of places out there that actually have a heart and would accomodate their customers. How heartless can you be that due to your health issues you can't book there. That's gotta be illegal.

I am so sorry you have to go through this.
prindia Posted:

Re: Hall Drama.. Get a load of this....


Posted by Pookiesangel

Honestly I don't mind losing the $1000, but to lose almost $4000 is rough, considering it's not even my money, it's money my parents put down. My mother is LIVID, I haven't spoken to my Dad yet and I'm sure when I do, we will be going there to speak to a higher up.. This whole thing has left a very sour taste in my mouth with the swan club...




First, I am sorry that you are going through this. I would go in person and speak to the OWNER ASAP. I am pretty sure that they can work out something.

Good Luck
JPC1125 Posted:

Re: Hall Drama.. Get a load of this....

omg...im so sorry you have to deal with this after what youve been through...besides being such a sweetie!

They are going to royally get theirs...is there anything we can do? Start a smear campaign maybe?? Oh im so mad for you!!!

BOO TO THE SWAN CLUB
February05 Posted:

Re: Hall Drama.. Get a load of this....

Jen....
im SOOOOOOOO sorry that you have to go through this on top of everything else youve had to deal with in the past few months

kdrainey had posted about laws regarding catering halls a couple of weeks ago, and i found it, but its for suffolk county halls. Im going to try to do a search for the laws regarding Nassau county catering halls... maybe that will help us figure out what your rights/ their obligations are!!


micmar Posted:

Re: Hall Drama.. Get a load of this....

definitely go down there & speak to someone 'high up'

Pookiesangel Posted:

Re: Hall Drama.. Get a load of this....

Well Mom's co-worker is a lawyer and she is going to look at the contract today and see what we can do.. keep your fingers crossed for me

Hugs & Much Thanks for all the support!! You all are really the BEST!!!
Sweetpea130000 Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

Good Luck Jen!

KimberlyBride Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

brooklynbridezilla Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

Good luck Jen! Keep us posted.
divabride Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)


Posted by Pookiesangel

Well Mom's co-worker is a lawyer and she is going to look at the contract today and see what we can do.. keep your fingers crossed for me

Hugs & Much Thanks for all the support!! You all are really the BEST!!!



I hope theres something she can do. This whole situation is absolutely ridiculous!!! Best of luck with this and keep us posted!
beautyq115 Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

I am so sorry that happened to you....if you don't mind me asking..which BM left???

I hope it works out for you
jesslangen Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

Good luck, hopefully the lawyer can scare the crap out of them and they will give you whatever you want! You deserve it.

SomethingBlu Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

Yeay for lawyers...please keep us updated.
lilacwine Posted:

Re: Hall Drama.. Get a load of this.... (mini-update @bottom)

Was thinking about this situation this morning -- any updates???

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