has anyone put in a claim with paypal/ebay before

Ok i have been waiting since around march 24th for a refund of my deposit from the invitation company and have not received it. She was the one who even brought it up and once i said i cant wait that long said she will refund me my money. Considering i had to buy all the supplies now it s*cks to pay for all that and still be out of a 50% deposit. I have emailed her and she STILL has not answered me back. I just emailed her again to tell her that FH is very upset that we dont even get an answer back about when we'll get it back at least, a time frame and he wants to put in a claim, its his name so thats why i mentioned him putting in a claim. I am giving her one more chance to answer me ONLY bc i heard going through a claim can take some time so maybe if she knows we are ready to put in a claim through paypal she'll want to just give us the deposit rather than going through all that

now my question is what i mentioned just above, has anyone done this and how long did it take. Fh said sometimes it can go through right away but some claims can take up to 90 days but dont know what the situation has to be to get it right away or to wait 90 days. I do have an email from her saying she is depositing back our money.

I am so frustrated and pissed off with this lady. I cant believe some people are like this