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Huntington Hilton

MsPotterhead Posted:

Huntington Hilton

Has anyone stayed there? If anyone has, please let me know how your stay was. We are about to block rooms there, and I just saw a bunch of bad reviews on trip advisor, and I'm getting a little scared. When we went it was beautiful and everyone was sooo nice, but I just read about rooms smelling like smoke and no AC in the summer! I don't know what to do! Thanks in advance!

nycgirl79 Posted:

Re: Huntington Hilton

Don't do it!!! I blocked off about 30 rooms at the HH for my wedding, and it was an absolute disaster - it is the most poorly run hotel I have ever dealt with in my life.

While dealing with them they went through over 4 event coordinators (that I know of), and each one of them told me completely different things. I was lied to repeatedly - and it didn't seem to bother anyone. I guess when the turnover rate is so high it doesn't matter what you tell your clients. The most recent EC didn't even bother responding to any of my messages - I had to have my husband call up, and miraculously she responded to him immediately - every single time.

My in-laws and a number of guests also had problems with the HH upon their arrival - check-in problems, rate issues, rooms were filthy - you name it. It was pretty embarassing considering that this is supposed to be one of the more upscale hotels on L.I.

And what really sealed the deal for me was that they couldn't even handle distrubuting our OOT boxes. They 'forgot' to give them to 3/4 of our guests - I had to speak to the people at the front desk three times before they finally sent out a voicemail to all the guests in my room block, telling them to pick up their boxes downstairs. Unfortunately not everyone noticed the blinking light on the phone, and 7 of my guests ended up missing the bus to my RH (the bus schedule was in the OOT boxes).

I ended up filing a formal complaint with the Hilton headquarters, but unfortunately that was a joke as well. Headquarters basically forwarded my complaint to the manager and events coordinator at the Huntington Hilton, and they ignored it.

I'm not sure if the HH is an LIW vendor, but if it is, I'm sure this post will end up being deleted. It's a shame that LIW is more concerned with keeping their funds going rather than letting their brides know the truth.
Alexandra1028 Posted:

Re: Huntington Hilton

I heard they were horrible to deal with from a friend

MsPotterhead Posted:

Re: Huntington Hilton

Wow, this is crazy! Thank you for sharing! They have been nothing but nice to me, I'm glad I just decided to check trip advisor. Anyone else with experience there?

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