I AM IN SHOCK!! (First offical vent! I really need opinions!) UPDATE

I sent a request for a sample on Saturday, I got an automatic response back saying that I can expect to receive my sample through email in up to 3 business days...wednesday, thursday and today I tried contacting them to find out what was going on, I wanted to oreder the STD's this week. Everytime I called I got their voicemail. I left a voicemail today saying that i've been having trouble contacting them and asking them to please email or call me back. I also emailed them today with a similar message, this is exactly what I wrote:

'I sent an email requesting a sample on Saturday and was told I would receive it in up to 3 business days. I have yet to receive this sample. I have tried several times over the past three days to get in contact with you but all attempts have been unsuccessful. Can you please let me know what is going on with this? I was planning on ordering my save the dates this week but obviously this is no longer possible.'

and this is the response I just got, I bolded the part that pissed me off!:

'Hello Gina

Thank you for your email. The 3-business day turnaround is a guideline. Please reference your automated reply for the exact verbiage:

'Requests for samples: Samples are normally sent out within three business
days. If you would like it sent sooner than that, please reply to this
email and let us know.'

Since you have requested a graphic with a very specific motif & color scheme, one which is not shown on our site, these type of requests may take longer, as we have to search for new graphics specifically for you.

We understand that we weren't able to accommodate your request within your timeframe. We wish you success in finding another vendor who can accommodate your needs.

Best regards,
A Giftful Heart
agiftfulheart.com
877.238.9458'

Am I overreacting or do I have the right to be extremely pissed off right now?? I never said I was going to look for another vendor, I feel like they're just writing me off...I don't think I came across as rude in the email or the voicemail...annoyed, yes, but not rude, I don't think I gave them a reason to just write me off like that What should I do??

UPDATE:

so I responded to their email saying 'I wasn't planning on going to another vendor, is that what you're suggesting?' ...and they explained that they assumed I would be going elsewhere due to the timeframe but if that's not the case they'd be happy to email me the sample in 30 minutes, and they apologized for coming off the way they did...so I guess it was just a misunderstanding on both parts...i'm glad this ended well because I love their work!

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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Posted by MrsHtobe

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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I'm probably just pissed off because I had my heart set on ordering this week...

Wow it sounds like they can't do much for you in the timeframe that you specified..is there a way that you can give them more time to come up with the sample?

That seems to be their issue is the amount of time that you're giving them to get you the samples that you want- is it something that is hard to find or something?

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Posted by WinterBride08

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Posted by MrsHtobe

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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I'm probably just pissed off because I had my heart set on ordering this week...

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I'd be pissed off if they were no longer going to send you the sample? is that the case?

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Posted by DGoldfarb0776

Wow it sounds like they can't do much for you in the timeframe that you specified..is there a way that you can give them more time to come up with the sample?

That seems to be their issue is the amount of time that you're giving them to get you the samples that you want- is it something that is hard to find or something?

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I'm not mad because that it's taking so long, I understand their explanation, but the fact that they said, we wish you success in finding another vendor...I was planning on sticking with them, why would they just automatically just put me off like that..

Honestly, based on their response ... I don't think you carefully read their original email.

Sending something out within 3 days is much different than receiving something in 3 days. If its being sent via regular snail mail, then you'd need to allow the possibility of a full week to get the samples once they were mailed.

And if you were asking for something custom, then I can totally understand it taking them longer to process the sample.

As far as their last comment about finding another vendor to work with, I don't think it is unprofessional ... you told them you had your heart set on ordering them this week. Since they can't accommodate that, they were politely telling you that you might want to consider other options.

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Posted by WinterBride08

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Posted by DGoldfarb0776

Wow it sounds like they can't do much for you in the timeframe that you specified..is there a way that you can give them more time to come up with the sample?

That seems to be their issue is the amount of time that you're giving them to get you the samples that you want- is it something that is hard to find or something?

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I'm not mad because that it's taking so long, I understand their explanation, but the fact that they said, we wish you success in finding another vendor...I was planning on sticking with them, why would they just automatically just put me off like that..

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I know sometimes we just want things to get done and ordered- but maybe call them back or email them and see if things can be worked out.

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Posted by akrasner

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Posted by WinterBride08

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Posted by MrsHtobe

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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I'm probably just pissed off because I had my heart set on ordering this week...

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I'd be pissed off if they were no longer going to send you the sample? is that the case?

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No they're not sending me the sample, they basically just told me to go look for another vendor! I don't think my email warranted that response

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Posted by PreshusSmurf

Honestly, based on their response ... I don't think you carefully read their original email.

Sending something out within 3 days is much different than receiving something in 3 days. If its being sent via regular snail mail, then you'd need to allow the possibility of a full week to get the samples once they were mailed.

And if you were asking for something custom, then I can totally understand it taking them longer to process the sample.

As far as their last comment about finding another vendor to work with, I don't think it is unprofessional ... you told them you had your heart set on ordering them this week. Since they can't accommodate that, they were politely telling you that you might want to consider other options.

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No, the sample was supposed to be sent through email

I think u should have gave them more time to get the sample to you. But the least they could have done was respond to your phone calls.

I see why u are mad. You never said u were going elsewhere...but I guess they just decided they did not want to work with you. Sorry

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Posted by WinterBride08

No they're not sending me the sample, they basically just told me to go look for another vendor! I don't think my email warranted that response

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Look, some vendors will halt working with a pootential client early on if they seem impatient. Sometimes things happen, when a person is even slightly impatient it can lead to a really awful experience for both people. I say move on an forget about it. You are at no loss, only a little time.

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Posted by WinterBride08

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Posted by MrsHtobe

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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I'm probably just pissed off because I had my heart set on ordering this week...

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I ordered mine from someone on ebay- the vendor was AMAAZZZING- very inexpensive and worked with me through the whole design process- I'll fm his vendor info if you want

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Posted by futuremrsfab

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Posted by WinterBride08

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Posted by MrsHtobe

3 days is pretty quick, did she bold the 'I wish you luck. . ' or did you?

I don't think it was that bad.

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I'm probably just pissed off because I had my heart set on ordering this week...

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I ordered mine from someone on ebay- the vendor was AMAAZZZING- very inexpensive and worked with me through the whole design process- I'll fm his vendor info if you want

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Thanks a lot, please fm me his info!

i would be pissed by that response too. but thinking about how they might have read what you wrote to them, they probably assumed when you said you had wanted to order them this week and now that is no longer possible, i bet they mistook that as you telling them you didn't want their business anymore and had ordered or will be ordering from someone else.

i think you should respond and tell them you didn't want to find another vendor, that you were just hoping to have ordered them by this week, and ask them how quickly they estimate getting you a sample.

but i really do understand why you got annoyed b/c that's something that would annoy me. the only reason i'm giving them the benefit of the doubt is b/c i'm outside the situation and i'm trying to see if there was any way they could have misinterpreted anything you said. if it'd happened to me i wouldn't even bother, i'd just be mad! lol...good luck, and post pics when you do finally get your stds...i wanna see!!

I def understand how it could have come across harsh - I just think you might be frustrated and taking it a little worse than she intended.

Are you sure she isn't sending you the sample?!?!?