I am in tears right now!!!!

Helene718 Posted: Jul 08, 2003 02:16 PM

I am in tears right now!!!!

I am so angry right now. FH and I ordered bedroom furniture on May 17th. We were told it would be delivered in 6-8 weeks. We then were given a phone call saying that it would be delivered on July 8th (today). Well, today comes and no furniture. We call a million times and finally get a person on the line and they say they have no record of this and the furniture is on back order and we will receive it on or around July 30th. I am getting married on the 18th!!!!! What are we supposed to spend our first 2 weeks as newlyweds sleeping on the floor??? I called them and started off very calm and then finally lost it on them. We were told from the begining not to worry that it would be here way before the wedding. Now they are pulling htis crap! I told her I have to speak to my FH because I think we are going to cancel the order. She tells me there is nothing to discuss, we cannot cancel the order. I said I'd call the credit card company and stop payment. She tells me that on the back of the receipt it says that they have until 46 days after the estimated delivery to deliver the furnature. Now what do I do? I am so ****ed.

jennbaby Posted: Jul 08, 2003 02:17 PM

Re: I am in tears right now!!!!

let me call

MrsTC Posted: Jul 08, 2003 02:18 PM

Re: I am in tears right now!!!!

Tell them either they deliver it this week or considered it cancelled, stop payment etc. Then go somewhere else and get yourself some furniture that you can sleep on as newlyweds!!

Give 'em hell!!!

NovemberSue Posted: Jul 08, 2003 02:18 PM

Re: I am in tears right now!!!!

I would call and speak with the supervisor and if you don't get anywhere,then you ask to speak with their boss. Someone has to do something for you.

ChristineC68 Posted: Jul 08, 2003 02:18 PM

Re: I am in tears right now!!!!

Go in there and make a scene!!

I am pis$ed for you!!!!!!!!

wacky Posted: Jul 08, 2003 02:22 PM

Re: I am in tears right now!!!!

bull****, I agree go there and cause a stink or cancel the order stop payment.

Pick out other furniture.

Dont cry sweetie, you guys are newlyweds you can do it anywhere

Marnles Posted: Jul 08, 2003 02:23 PM

Re: I am in tears right now!!!!

Oh my - are you living my life right now?????? Was this Carlisle furniture by any chance - the worst furniture store known to man??????

Anyway - DO NOT CALL!!!!!! DON'T BOTHER. Bring your butt in there and MAKE A STINK. They will not 'hear' you otherwise...

Make sure there are people in the store too when you blow up. Try and start off calmly, and if they start giving you the run around, begin to biatch....that's what I did just last week.

(end result - they called me by the end of the day giving me some run-around story I've heard before, and we made an agreement that if it is not in the store by Friday, I want all my money back, which they understood, although not their policy)

I really feel for you - I know how frustrated you are right now...

The worst case scenario (if we're talking bedroom furniture) is you use an aerobed temporarily. IT WILL ALL WORK OUT!!!!!!

Olgaki Posted: Jul 08, 2003 02:23 PM

Re: I am in tears right now!!!!

I would definetley go down there - the phone is only so useful!

HeatherandNick Posted: Jul 08, 2003 02:25 PM

Re: I am in tears right now!!!!

forget the phone, go in person

Helene718 Posted: Jul 08, 2003 02:33 PM

Re: I am in tears right now!!!!

It's 110 Home Furnishing Galleries. They were so nice in the beginning, congratulating us. Now they are so indifferent. The woman says to me, well, what are you sleeping on now? I said a twin bed in my parents house! Should I move that into the apartment or do you have a sleeping bag I can borrow? She didn't care at all. I started out all ****ed, and by then of the conversation I was hysterically crying. They DON'T CARE!!! FH left a message yesterday which they did not return. He called again today and yelled with no change. He looked at the receipt and the only thing it says is that they have the right to change the delivery date due to weather or other reason relating to the truck driver not being able to get there. It says nothing about backorder. The bed is available, the rest is on backorder. I was willing to just accept the bed for now. They said the company won't allow a partial shipment! What the hell is that? I don't have time for this. They also denied even setting up today as a delivery date, saying they don't deliver to my town on Tuesdays. What did I just make that conversation up??????

Wendy Posted: Jul 08, 2003 02:34 PM

Re: I am in tears right now!!!!

I would try calling the manufacturer since the store is giving you such a line of nonsense. Then I would go to the store and make sure that there are plently of people around. Ask to speak to the store manager and do not back down. Make sure you take your FI with you. I would be nice at first but if that doesn't work then I would get angry and make a scene. Threaten to call Fox 5, Newsday and anyone else you can think of. And make sure you are loud!!! As a customer service supervisor I can tell you that the squeeky wheel does get greased. Especially when it's in person. Good luck.

Edited to add: I think all the LIW ladies should call the store and complain on your behalf!!!! Strength in numbers!!

jennbaby Posted: Jul 08, 2003 02:36 PM

Re: I am in tears right now!!!!

if i called them or went there, this would not be the case.

Speak up! YELL, then go there if nothing!
Sorry this happened

Sasha96 Posted: Jul 08, 2003 02:37 PM

Re: I am in tears right now!!!!

Ugh that is horrible! I won't be shopping there and you can tell them that your friends have told you they won't be! My advice, start to document all that has happened and get everything in writing as you go!

Helene718 Posted: Jul 08, 2003 02:38 PM

Re: I am in tears right now!!!!

I am yelling! They don't care! We're going to have to take a trip down there later. Anyone want to come?

michele31 Posted: Jul 08, 2003 02:38 PM

Re: I am in tears right now!!!!

I would speak with a manager and call the manufacture. also, make sure you write a formal letter of complaint to the store!
You should be able to get this resolved.

jennbaby Posted: Jul 08, 2003 02:39 PM

Re: I am in tears right now!!!!

Helene I am serious, I never stand for this crap & I always get results.

Make a scen when you go there.

WeDidIt! Posted: Jul 08, 2003 02:46 PM

Re: I am in tears right now!!!!

I wouldn't call anymore. I think you should go directly into the store and speak with the manager. Make a huge fuss (make sure there are other customers in the store). If you don't get any satisfaction and there is nothing on the receipt that confirms what you were told...stop payment with the credit card company.

Helene718 Posted: Jul 08, 2003 02:48 PM

Re: I am in tears right now!!!!

FH is on the phone with the manufacturer right now. Unfortunately that biatch that we spoke to earlier was the manager. If calling the manufacturer doesn't help, next we will take a trip down there and make the biggest scene ever!

dawnie Posted: Jul 08, 2003 02:50 PM

Re: I am in tears right now!!!!

Oh!!!!!!!!!!110 Home Furnishing Galleries!!!!!!!!
You are living my nightmare. The same thing happened to us before the wedding!
They told me that the furniture was not in..it was a weekbefore my wedding . Thank goodness we bought the mattress and frame from Sleepys so at least I did not need to sleep on the floor. I called a week before the wedding really angry and I found out that the set was there for about 2 weeks and they never bothered to call us to tell us it was in!
I was so mad..but I did have them deliver the next day...
I gave them my cell phone because no one was going to be home to call me with an estimated delivery time. Well...the stupid place called my mother's house phone that was on the original receipt and they left a message on the answering machine. The poor guy came at 8am in the morning and no one was home. So after I got the the message from my mother we called the delivery guy and he came back later. He said that it happens allllll the time. I guess we are not the only ones that have had problems with them!

mlp924 Posted: Jul 08, 2003 03:24 PM

Re: I am in tears right now!!!!

I am so sorry you are going thru this! You need to go there during their busy hours (early evening, weekend) and cause such a stink that they not only get your furniture on time but with some $$$$ back too!

Thanks for posting the stores name! I for one will NEVER shop there! Maybe you can use that fact to your advantage! This is a public forum. We will all remember how you were taken advantage of!

Good luck