I had a bad experience with Advantage Bridal... LONG.
I ordered 5 'will you be me BM?' cards and one Maid of Honor card.
They sent me a Matron of Honor card instead and would not give me a refund nor try to help me find a suitable replacement.
I sent an email to cust svc, she read it (return receipt was on) and didn't reply.
I wrote another one saying 'I know someone named Christina read my email, please respond.'
She finally replied, they were out of stock on the Maid of Honor cards so I said 'can you suggest something in a similar price range? Otherwise, please refund my money.'
Again she read it, again no response.
I sent another one, again she read it, nothing.
So I called Amex and they refunded my money.
My final email to them was this:
'Never mind, Amex gave me my money back. And I'll be sure to pass on my experience.
Thanks for nothing.
Jennifer'
Verbatim.
It was a small amount of money but it was the PRINCIPLE. Just wanted to pass this along to you...
They sent me a Matron of Honor card instead and would not give me a refund nor try to help me find a suitable replacement.
I sent an email to cust svc, she read it (return receipt was on) and didn't reply.
I wrote another one saying 'I know someone named Christina read my email, please respond.'
She finally replied, they were out of stock on the Maid of Honor cards so I said 'can you suggest something in a similar price range? Otherwise, please refund my money.'
Again she read it, again no response.
I sent another one, again she read it, nothing.
So I called Amex and they refunded my money.
My final email to them was this:
'Never mind, Amex gave me my money back. And I'll be sure to pass on my experience.
Thanks for nothing.
Jennifer'
Verbatim.
It was a small amount of money but it was the PRINCIPLE. Just wanted to pass this along to you...
