Where do i begin? On sunday i went to huntington town house to do the menu. When we first sign the contract last year, i decided to only offer 2 entrees because we are having a full coctail hour. On sunday i was told that i am only getting 1 entree, and another one on request, which means that i won't be able to put 2 choices on my menus. I hope i'm making sense, because i am so upset. Anyway Steven was the person i spoke with about this initially, and he denied everything. He called me a liar in front of my FI, and even used a curse word (bull****) which to me is very unproffesional. Its gets better. He had the nerve to tell me if i didn't want to pay the extra $ 5 a plate then i should have my wedding on a thursday. The nerve of that man to tell me to change my wedding date.
M&S Sept12006
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Re: I have never been so upset in my life.
WHAT?! What is wrong with these people!? These frigging catering halls are getting crazier and crazier each day...they try to cheat you out of $$$ constantly!!!!!!!!!!!!!!!!!!!!! I hope there comes a day that they realize what the deal is...and you know whats funny is that it is always either Huntington House or Leonards....those two are getting a bad rep...
mrsgtobe
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Re: I have never been so upset in my life.
I'm so sorry you're dealing with such a frustrating situation! That guy should NEVER have treated you the way he did, and you have every right to go over his head and try to get the situation rectified.
Check your contract. If it says 2 entrees, insist on 2 entrees! If it doesn't, insist on 2 entrees anyway...especially b/c of how you were treated! The poster who suggested writing a letter or contacting one of those 'Shame on You' type programs on TV was right on the money. Let EVERYONE know how you've been treated...that place doesn't deserve business if that's how they treat their clients!
CaMacho
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Re: I have never been so upset in my life.
I would DEFINITELY go to a manager or someone very high up and let them know how you were treated! That is so unprofessional!!
akaMrsT
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Re: I have never been so upset in my life.
Posted by mrsgtobe
I'm so sorry you're dealing with such a frustrating situation! That guy should NEVER have treated you the way he did, and you have every right to go over his head and try to get the situation rectified.
Check your contract. If it says 2 entrees, insist on 2 entrees! If it doesn't, insist on 2 entrees anyway...especially b/c of how you were treated! The poster who suggested writing a letter or contacting one of those 'Shame on You' type programs on TV was right on the money. Let EVERYONE know how you've been treated...that place doesn't deserve business if that's how they treat their clients!
I absolutely agree. There is no excuse for anyone to speak to you that way. And the least he could do, after apologizing, is to give you the second entree (assuming it's not in the contract) and add on some other items for free.
akaMrsT
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Re: I have never been so upset in my life.
Posted by M&S Sept292006
WHAT?! What is wrong with these people!? These frigging catering halls are getting crazier and crazier each day...they try to cheat you out of $$$ constantly!!!!!!!!!!!!!!!!!!!!! I hope there comes a day that they realize what the deal is...and you know whats funny is that it is always either Huntington House or Leonards....those two are getting a bad rep...
Unfortunately, a lot of couples plan their weddings without the assistance of any kind of chat board (LIW, theknot, weddingchannel) so they have no idea about some of the crap these halls have done to couples. Because of that, some of the halls that are price gouging and refusing to honor contracts will stay in business
Blu-ize
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Re: I have never been so upset in my life.
This is a sleazy business
DAVALJO2
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Re: I have never been so upset in my life.
I got so upset that i started to cry. I was histerical! even then he was still being so rude. Finally after about 45 minutes of this he apologized, and admitted that he made a mistake. Since he is the son of the owner, he gets away with things like that. He had no right to treat me that way. If my wedding wasn't so soon i would of walked away. The nerve of that man
April302005
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Re: I have never been so upset in my life.
We originally booked our wedding there for 9/4/05 and changed it b/c of him and the nightmare of a job they did for my sisters sweet 16!!! He has some nerve and make sure you stand your ground. They still have $500 of our money and we changed the date almmost a year in advance
DAVALJO2
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Re: I have never been so upset in my life.
I am even more upset because our DJ is a house vendor there which means he has to give them 25% of the money i pay him. that's more of my money going to that sleazy man. I can't believe how upset i am.
FallBride05
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Member since
Re: I have never been so upset in my life.
when my sister was planning her wedding 3 years ago, my father and now brother in law went to check out the HTH and after dealing with Steven, they decided against using the place b/c they found him very arrogant and he talked down to them like they were little children.
I'm sorry you had to deal with that. Us brides are ticking time bombs anyway... why be rude to begin with?
I'm sure your day will turn out beautiful!
TEDNJENN
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Re: I have never been so upset in my life.
I know all too well how Steven treats people. He called my DH up 3 and a half weeks before the wedding and told him we have to pay the balance off that day. DH said we were told it had to be paid in full 2 weeks before. Steven said no it has to be paid now by either cashiers check or cash...DH flipped and said well if that's the case we may not be paying off the wedding ...well Steven screamed at him and said ' THE TOUGH GUY ACT DOESN'T WORK WITH ME!!!!! DH said ' I wasn't being tough but our contract says 2 weeks before and I knew nothing about it being cash' so Steven yelled again and DH just hung up. was going to go to the HTH ad kill Steven, ( Steven caught him at the time where DH mom was going into hospice center and we weren't sure if she was gonna make it to the wedding. Luckily DH calmed down and all was resolved thanks to Ellen Rose. But needless to say Steven Silvers is very unprofessional and should not have that job...
Sorry you had to deal with him.... But your wedding will still be absolutley wonderful!!!!! they do an awesome job regardless of Steven.
Blu-ize
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Re: I have never been so upset in my life.
I will be happy to go down there with you and kick his AZZ!
I'm serious.
Does his mother know what kind of a jackazz she raised?
Soon2BMrsA
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Re: I have never been so upset in my life.
you'd think that because its a family business he'd take at least a little bit of pride in what he does and the service he offers! I cant believe him!
If it makes you feel better we had our eparty there and in the end everything worked out pretty well..there was one complaint we had about the cocktails but ofcourse Steven never returned our calls about it afterward. The rest of the staff there will take care of you though.
I'd be SURE to have a out spoken relative/friend and/or a really good DOC with you on your wedding to deal with the crap they might try to pull on you!
ETA: RAISE HELL about how he spoke to you! You should not feel one ounce bad for sticking up for yourself!
hmpena
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Re: I have never been so upset in my life.
Even though he apologized, did he rectify the situation? If not, I would contact the owner *(his mother, father, etc). Otherwise, I agree that you should contact a shame on you program. They have no right to treat you this way.
babybug631
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Re: I have never been so upset in my life.
I would honestly have my wedding somewhere else. I would take the loss of the deposit and try to move the wedding somewhere else.
cutie@chateau briand
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Re: I have never been so upset in my life.
Is there anyone else you can speak to another BM and explain the situation.
