I think my dress is lost!

EBM7 Posted: Aug 20, 2003 09:46 AM

I think my dress is lost!

I am beside myself right now - the place where I bought my wedding dress is closing and no one even bothered to call and tell me! I was just calling and leaving messages and no one was calling me back - finally, I looked on the website and they are closing in September! No one seems to be able to tell me where my dress is! It was supposed to ship out on July 15th and I still don't know where it is and I keep calling an getting no answers. I don't know what to do!

CutieLipps Posted: Aug 20, 2003 09:49 AM

Re: I think my dress is lost!

I would go down there immediately and get some answers before they close thier doors.

EBM7 Posted: Aug 20, 2003 09:50 AM

Re: I think my dress is lost!

No one is answering the phones! I finally got someone is a little while ago and she said the onwer would call me back. Maybe I should go there during my lunch. I seriously don't kno what to do.

palebride Posted: Aug 20, 2003 09:53 AM

Re: I think my dress is lost!

go down there in person!!!!

Nanjoe Posted: Aug 20, 2003 09:54 AM

Re: I think my dress is lost!

I think you should get over there on your lunch break!! Get answers from them in person.
Please keep us posted. And Good Luck!! I hope everything works out for you.

EBM7 Posted: Aug 20, 2003 09:56 AM

Re: I think my dress is lost!

Well - this isn't my week, because I also have a broken foot, so it's harder to get over there! Ugh - I may have to ask someone to help me get over there. This is not good.

LImom Posted: Aug 20, 2003 10:00 AM

Re: I think my dress is lost!

The same thing happened at a store in Astoria, Saymel's, a couple of years ago. Except there the girls I knew (BM's) had no prior warning. They heard they closed down on the news.
They phoned the manufacturer and their order was still there, with their names and all. Unfortunately, they lost their deposit but the company worked with them and in the end they didn't lose a lot.
I know the deposit on a bridal is much more, and hopefully you won't have to go that far.

I would go there and refuse to leave til I had some assurances.
Good Luck.

LImom Posted: Aug 20, 2003 10:02 AM

Re: I think my dress is lost!

What about the TV's 'Shame on You' or the LI Network? Maybe the media can get in on this before it's too late.
Where is this store?

EBM7 Posted: Aug 20, 2003 10:05 AM

Re: I think my dress is lost!

I live in Boston and the store is here - I was also counting on them shipping it home for the wedding.

Xelindrya Posted: Aug 20, 2003 10:15 AM

Re: I think my dress is lost!

EEEP!!

Yep.. I'd agree.. I'd pretty much camp out until I got answers. Know any lawyer friends? Sounds cruel but I'd start threatening them with breach of contract duties in regards to services rendered. I'd get nasty. Things like this never seem to go easy and from what I've seen .. the squeaky wheel get's the oil.

Stay strong and hang in there. Don't give up.

Scoop Posted: Aug 20, 2003 10:19 AM

Re: I think my dress is lost!

You should go there and find out what is going on. If they give you the go around...contact an attorney.

jessnjoey Posted: Aug 20, 2003 10:31 AM

Re: I think my dress is lost!

Go down broken foot and all...take someone who is a 'loud mouth' friend too. Good Luck

EBM7 Posted: Aug 20, 2003 11:05 AM

Re: I think my dress is lost!

Luckily, my FH is an attorney. he offered to call - should I go down that road yet?

franksbride Posted: Aug 20, 2003 11:19 AM

Re: I think my dress is lost!

I agree with the others...broken foot and all...get over there NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good Luck and don't walk away without any answers...

Sorry that you have to go through this...let us know what happens please.

MrsBtoBe2005 Posted: Aug 20, 2003 11:39 AM

Re: I think my dress is lost!

I'm so sorry that you have to go through this, but like the others, I say get down there ASAP and stay there until someone gives you an answer.

Keep us posted! Good Luck!

EBM7 Posted: Aug 20, 2003 11:46 AM

Re: I think my dress is lost!

UPDATE - Here's the deal - the obnoxious owner of the store finally called - he was completely unapologetic. He said they still have the dress in Atlanta at the manufacturer - he is having them ship it to their New Hampshire location and he will bring it down with him on Sept. 5th (they're having a sample sale to get rid of all of their stuff in the Boston store). Now I have to find a seamstress to do alterations and Anne Barge (the manufacturer) is working on that for me. This guy was totally unapologetic - finally I said 'you know - I can't believe you wouldn't contact brides before putting a going out of business message on your website.' He had a million excuses. I just want the dress at this point.

Maribelle7777 Posted: Aug 20, 2003 12:41 PM

Re: I think my dress is lost!

go there in person. also call the designer - who is the designer?? maybe they can just ship it right to you???? i can't believe the store is closing and they dind't call you!!! what store is it? i hope you get some inforamtion out of those people!!!

ETA: glad the onwer called, sorry he was such a jerk.

i would keep on him/the salon/the manufacturer to bring the dress down from NH.

and maybe get a backup seamstress just in case.
i know of one, fm me if you want her info.

PlanningFromATL Posted: Aug 20, 2003 12:45 PM

Re: I think my dress is lost!

I would call the Anne Barge store in Atlanta and have the ship the dress directly to you. Try not to have to deal with the obnxious owners.

LImom Posted: Aug 20, 2003 01:21 PM

Re: I think my dress is lost!

Ahha, a New Hampshire store. Now wouldn't the local columnists up there have a field day if they knew what he pulled in his Boston store? You can always threaten with that.

Some girls already said this, and I think it would be in your best interest to have the dress sent directly to your home. It's done all the time when girls try to save NY sales tax and have the dress sent to NJ. I would not trust this person in the least.