Were placing an order online from a reputable retailer... and you had already entered your billing info and you wanted the items shipped to an address that was not your billing address, and you came to this screen, what would you do?
Note the progress menu at the top and remember that you've already entered your billing info and checked a box that said 'ship to another address' as opposed to ship to billing address.
really? 17 views and no one has an opinion? I need help!
Neeks
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Re: If you.... (photo fixed)
im not sure... What are you asking? Im confused about the question.It says enter the shipping address
Neeks
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Re: If you.... (photo fixed)
I think i see the confusion. It says enter the shipping address but right under it says billing address. I'd enter the shipping address does the billing screen where you entered the billing info say enter the billing address? instead of enter the shipping address?
JLWSJC
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Re: If you.... (photo fixed)
Well, I had your same reaction when I ordered. It says enter shipping address... I entered my mom's address.
Today, the package showed up on MY doorstep. Which is really helpful since mymom is 65 miles away and Mother's Day is Sunday and I have a final on MOnday to study for all weekend.
Customer Service is telling me it's my mistake, they have no record of my mom's info, that I only entered my billing info and I DIDN'T.
I'm FUMING right now.
grkbarbie
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is it something that will spoil? clearly there was a mistake but.. what ifu rmom gets it a day or 2 late.. its ok sweetypieeee
Neeks
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Yes I would be pissed too because clearly they need a new web designer - Will ur mom b upset if she doesnt get her gift on mothers day?
JLWSJC
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Posted by grkbarbie
is it something that will spoil? clearly there was a mistake but.. what ifu rmom gets it a day or 2 late.. its ok sweetypieeee
No, it's nothing that will spoil, I just really wanted her to have it on MOther's Day It's been a rough year for her, she lost her bf in Jan, I just wanted the day to be special since I can't get to her til Tuesday...
And I can deal with the fact that she won't, which is annoying enough, but I'm more pissed bc Customer Service says sorry, your mistake, your loss, no compensation from us, (I wanted the shipping refunded cause I told them I was gonna have to mail this to my mom now) we didn't do anything, sorry our supervisors are busy, they can't talk to you right now, we'll have them call you back.
Whatever. Perspective, right? (I guess)
Im getting Married
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Re: If you.... (photo fixed)
Under that screen did you enter your mom's info? (I mean the 2nd time it asked)
I had that happen with a company..there was no space to enter it...I called they told me to email them...I did but they still shipped it to me..when I called they we willing to refund me everything (price + shipping) I only had them refund shipping and this was not even a huge company
I'm sorry but CS is so important to me so I would call again an complain and would not be using that company again
What about if you shipped it overnight to her..if you go tomorrow morning she should get it Sunday..either the PO or UPS deliver on Sunday
Sorry
JLWSJC
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Vanessa (AAAH< I'M A JERK< SORRY!), I'm not sure if I understand your question... but that was the only place to enter shipping and I had already entered billing.
ETA, in the screen that you can see, that's wher eI put my mom's info. There are no other set of field on that screen, like htee's not a section on that screen that says billing and then shipping on the bottom. My billing info went in the previous screen, KWIM?
I called CS FOUR EFFING TIMES. Twice it took more than 10 minutes on hold to get someone, and twice it took OVER 20 MINUTES!!!!
2 of the time, I got someone and she hung up while I was speaking!! and once was the time they told me the supervisor was busy and the last time was when I took this photo and tried to find out if this was why they had no record of my mom's info, cause the screen is labeled poorly... and they have no idea what I'm talking about.
I wrote them an email and attached this photo and detaile dall my hold times and phone call transactions.. I've been shopping here for 15 years and I told them if they don't do something for me for ruining my mother's gift I'm never shopping here again ever and neither are my friends.
I sent my mom clothes to wear on Mother's Day cause my brothers are taking her out for dinner . I'm gonna see if one of my brothers can come here to pick them up and bring them to her.
I think I'm more pissed about how I was treated and being told it was 'Your mistake' more than anything else.
Im getting Married
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Re: If you.... (photo fixed)
Sorry I didn't see that down the screen it said shipping address...I just show the billing on top
Anyway I hope they compensate you in some way b/c they are definately wrong
BTW..it's Vanessa
JLWSJC
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Re: If you.... (photo fixed)
Posted by Im getting Married
Sorry I didn't see that down the screen it said shipping address...I just show the billing on top
Anyway I hope they compensate you in some way b/c they are definately wrong
BTW..it's Vanessa
BLAH I KNOW THAT, I'm so sorry!!!!!!!! I didn't mean it, I'm just so mad
Im getting Married
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Re: If you.... (photo fixed)
Posted by JLWSJC
Posted by Im getting Married
Sorry I didn't see that down the screen it said shipping address...I just show the billing on top
Anyway I hope they compensate you in some way b/c they are definately wrong
BTW..it's Vanessa
BLAH I KNOW THAT, I'm so sorry!!!!!!!! I didn't mean it, I'm just so mad
