Im am so ticked off right now-Vendor Rant

I know alot of us on here is using Phyllis for Bridal Elegance. I ordered everything from her. My BM dresses and my dress. My dress came back super fast so I assume I would have the same experience with my BP dresses.
While I understand the manafactufer might be the issue here. I feel as though the customer service I have recieved so far as been horrible.
My girls ordered dresses came back in Feb. We were told they would be back in late April, early May. Okay they did not come back until June. They kept sending the dresses here and there and not all together. So keep in mind alot of the girls don't live in NY. So I had to keep calling everyday is the dress here. Finally we got all the girls. Now the issue moves to my Junior BMs the dresses came in. I took one of the dresses home with me ( I ordered 2). The other I left in the store. When the mom of one of my J BM called to make a fitting appointment she was told the dress is not in.

Excuse me I saw the damn dress what are they talking about. So I called them yesterday around 5 told me they were going to go look for dress in store. And would call me back. Okay never got a call back. I called backed around 8 still looking for dress. Okay still no call back as of today.

Next issue. My FG dress is not in. I was told it would be here 2 weeks ago. I called they told me to have patience. The dress is on the way. Okay still cannot give me an exact estimate. Im going crazy here. You guys got paid and I have to wait forever for a dress. ***
Phyllis has def took on more than she can handle Im so disappointed in her.
Im trying to remain calm but Im losing it right now.

So sorry you are having a bad experience. I hope it gets resolved for you soon

I did have some negative experiences with her as well, which were disappointing.

My sister's dress was ordered as a size 0 (because she is small) however, the dress was too small for her and had to be taken out.

One of my BM's paid for her hem to be taken up, but when she got to my wedding, the ham had been taken out but, was not sewn up, so she was practically tripping on it. She paid for this...so annoying.

Then there was a pull in on the bm dresses, which I was told would be fixed. It wasn't.

For my mother in law's dress, it came in a week and a half before my wedding. Phyllis's response was, don't worry, we can do alterations in one day. Well, then why didn't you do everyone else's alterations in one day?

And the best, for my mother's dress, it had like a belt thing that went around her waist to keep the dress up. Well, it was causing the dress to show like a bulgin in the stomach area. Phyllis told my mom she needed a long line bra. Fine, she tried that. Then phyllis said, you need to put your panyhose over the bra, my mom said, it is...

Finally Phyllis pulled the belt thingy out, which caused the dress to fall, and Phyllis had to get the other seamstress to fix it, which my mother said the seamstress was pissed. Five days before my wedding, Phyllis's husband is hand delivering my mom's and sister's dress to our house because my mom has now been there 5 times, and refuses to drive there again.

The dress turned out fine, but my mom was ticked off.

I'm sorry you have to deal with that...

I called again today and more excuses. We will see what happens next week. If not Im cancellin the order she will have to do something for me. She is making me so mad right now. Highly not recommend her to anyone. Wish I would have paid the extra money and went elsewhere. This is the last thing I need.

---

Posted by lisalisa27

I called again today and more excuses. We will see what happens next week. If not Im cancellin the order she will have to do something for me. She is making me so mad right now. Highly not recommend her to anyone. Wish I would have paid the extra money and went elsewhere. This is the last thing I need.

---

As I mentioned in my Fm...demand a tracking number, tell her your not hanging up until you get one or tell her you'll call the manufacturer direct...that'll get her attention.

Good luck!

i am getting scared, i ordered my gown through her!!!!!