Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
cluelessbride
Posted:
Member since
Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
This is so ridiculous, but I am so mad! Here's the story:
I ordered a few things from herroom.com
They send me not what I ordered, but something totally different. (I get an email telling me my 'order' is coming, but I notice it's not what I ordered, and I call and this is how I find out that the wrong stuff is on its way)
Then they ship the right order.
So they charge my bank card for both orders and tell me they will refund me for the incorrect stuff - their mistake - when I return it.
I say 'no, you will refund me NOW, and I will return it when I receive it' Because I now have 100 bucks out of my bank account that I wasn't counting in, due to their charging me for stuff I didn't order!
They say no, I will just have to ship it back, and refunds take 2 weeks from there.
I filed a report with the BBB 3 days ago, no response yet.
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
No you arent insane but if they dont do the right thing by you, you might start going insane. I would be fuming!
Good luck.
kpny622
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Member since
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
that is completely unacceptable. I'd call back and ask to speak to a manager, OR call your bank and see if there's anything they can do about it (I assume it was debited and not put on a credit card). they are being totally unreasonable and you may want to point out to them that the first debit they made from your account was UNAUTHORIZED by you and amounts to bank fraud
julz33
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Member since
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
Does your car have a visa or mastercard logo? Call them and dispute the charges!!!
violet
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Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
BBB can't really do anything, but they will note the complaint on their website. Best to dispute the charges. Go into your bank and tell them they were unauthorized charges.
cluelessbride
Posted:
Member since
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
Thank you ladies - I am on the phone with my bank now!
violet
Posted:
Member since
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
They'll probably require to come to the bank. I had to do the same thing when I wanted to dispute unauthorized charges a few months ago.
violet
Posted:
Member since
Re: Is anyone here a lawyer that I can hire to represent me for some BS with an online vendor? It's one of those 'principal of the thing' things
I just wanted to share a problem that I had that I was successful at, and maybe you should try. I booked a vacation with an agency one time, and then I decided to cancel, and even though it was 7 months in advance, they wanted to charge me all these fees for cancelling which would add $400. So I planned to dispute the charges. When I called them by my third time, I asked to speak to the manager and said I wanted to try to resolve this before I had to take any action (which probably sounded like a lawsuit, but I meant disputing the charges). This apparently scared them, and they said I would be charged nothing for the cancellation. You got to be a ***** sometimes.
