I've been a bad LIW user.......

I did not listen to the numerous warnings about Lestan's Bridal in Brooklyn and today I got what I deserved for not listening to all of you who posted about their lack luster service.

I called Lestan's yesterday (Friday) about a long line bra I want to buy called Flattering Me. Macys does not have it in Black nor did they have my size. Lestans is listed as a retailer so I called yesterday to see if they have my color/size. The woman who answered did not want to go check to see if they have my color/size. This was after I told her I already made a useless trip to Macys. She said she would have to go all the way to her stock room and search for it. She then put me on hold for what was not enough time to go check anything. She then came back to the phone and said she had it. I asked again, are you sure you have black. She said yes.

So, I go there today and they don't have black at all. Black is a special order. I know that not because anyone at Lestans was actually helpful but because I called Bridal Reflections at Carle Place and asked if they have black in stock. They don't and neither does any other place I checked since black is special order.

I'm soooo annoyed with Lestans. They are the only place in town that has a sample of a dress I like too - but there is no way I'm ordering anything from them.

I can see why brides don't feel too comfortable using them. The bra mishap makes me wonder about them. Not to mention, another bride posted that when she was a BM they gave the bride her dress w/o the veil she ordered. Lestans then gave the bride (after a fight I'm sure) some other brides veil I'm sure the second bride was thrilled to hear that Lestans screw up cost them her veil.

ugh... sorry, that *****!

Too bad about Lestans...wish salespeople would take hteir job more seriously...our time is as precious as theirs, and they're getting paid to be there! I agree...no dress from there

lestans is horrible.
did they still smoke in there???????? lol
the last time i went there they were smokin up a storm in there.
in front of the girls getting their fitting
ummmmm hellooooooooooo who wants the dress to smell like smoke

Ugh, thats terrible!! So sorry to hear about your frustrations!!

I am sorry to say told you so, but thats we do as individuals we check things out for ourselves hoping for a different ending and unfortunately lestans lived up to that miserable ending

now that you tried on your dress, you can order it anywhere

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Posted by kdrainey

I did not listen to the numerous warnings about Lestan's Bridal in Brooklyn and today I got what I deserved for not listening to all of you who posted about their lack luster service.

I called Lestan's yesterday (Friday) about a long line bra I want to buy called Flattering Me. Macys does not have it in Black nor did they have my size. Lestans is listed as a retailer so I called yesterday to see if they have my color/size. The woman who answered did not want to go check to see if they have my color/size. This was after I told her I already made a useless trip to Macys. She said she would have to go all the way to her stock room and search for it. She then put me on hold for what was not enough time to go check anything. She then came back to the phone and said she had it. I asked again, are you sure you have black. She said yes.

So, I go there today and they don't have black at all. Black is a special order. I know that not because anyone at Lestans was actually helpful but because I called Bridal Reflections at Carle Place and asked if they have black in stock. They don't and neither does any other place I checked since black is special order.

I'm soooo annoyed with Lestans. They are the only place in town that has a sample of a dress I like too - but there is no way I'm ordering anything from them.

I can see why brides don't feel too comfortable using them. The bra mishap makes me wonder about them. Not to mention, another bride posted that when she was a BM they gave the bride her dress w/o the veil she ordered. Lestans then gave the bride (after a fight I'm sure) some other brides veil I'm sure the second bride was thrilled to hear that Lestans screw up cost them her veil.

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Oh yeah, forgot to mention that they RAISED the price of the dress I like too. The first day I tried it two staff members tried to convince me that the price was marked wrong and I should order it right away. They tried to convince me that the dress should cost at least double what was marked. This is a total LIE. I can order the dress from several other places (that do not have samples) and it's the same price as at Lestan's that day.

I tried it again about a week later and they did raise the price I had no plans to buy from them but that is just one more taste of the frustration they can cause. And I am not even a Lestan's bride.

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Posted by kdrainey

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Posted by kdrainey

I did not listen to the numerous warnings about Lestan's Bridal in Brooklyn and today I got what I deserved for not listening to all of you who posted about their lack luster service.

I called Lestan's yesterday (Friday) about a long line bra I want to buy called Flattering Me. Macys does not have it in Black nor did they have my size. Lestans is listed as a retailer so I called yesterday to see if they have my color/size. The woman who answered did not want to go check to see if they have my color/size. This was after I told her I already made a useless trip to Macys. She said she would have to go all the way to her stock room and search for it. She then put me on hold for what was not enough time to go check anything. She then came back to the phone and said she had it. I asked again,




are you sure you have black. She said yes.






So, I go there today and they don't have black at all. Black is a special order. I know that not because anyone at Lestans was actually helpful but because I called Bridal Reflections at Carle Place and asked if they have black in stock. They don't and neither does any other place I checked since black is special order.

I'm soooo annoyed with Lestans. They are the only place in town that has a sample of a dress I like too - but there is no way I'm ordering anything from them.

I can see why brides don't feel too comfortable using them. The bra mishap makes me wonder about them. Not to mention, another bride posted that when she was a BM they gave the bride her dress w/o the veil she ordered. Lestans then gave the bride (after a fight I'm sure) some other brides veil I'm sure the second bride was thrilled to hear that Lestans screw up cost them her veil.

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Oh yeah, forgot to mention that they RAISED the price of the dress I like too. The first day I tried it two staff members tried to convince me that the price was marked wrong and I should order it right away. They tried to convince me that the dress should cost at least double what was marked. This is a total LIE. I can order the dress from several other places (that do not have samples) and it's the same price as at Lestan's that day.

I tried it again about a week later and they did raise the price I had no plans to buy from them but that is just one more taste of the frustration they can cause. And I am not even a Lestan's bride.

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Thanks to this post yesterday, I was going to go to lestan's to order my bms gowns and I changed my mind and went some place else. I did not want to deal with the trouble.

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Posted by kdrainey

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Posted by kdrainey

I did not listen to the numerous warnings about Lestan's Bridal in Brooklyn and today I got what I deserved for not listening to all of you who posted about their lack luster service.

I called Lestan's yesterday (Friday) about a long line bra I want to buy called Flattering Me. Macys does not have it in Black nor did they have my size. Lestans is listed as a retailer so I called yesterday to see if they have my color/size. The woman who answered did not want to go check to see if they have my color/size. This was after I told her I already made a useless trip to Macys. She said she would have to go all the way to her stock room and search for it. She then put me on hold for what was not enough time to go check anything. She then came back to the phone and said she had it. I asked again, are you sure you have black. She said yes.

So, I go there today and they don't have black at all. Black is a special order. I know that not because anyone at Lestans was actually helpful but because I called Bridal Reflections at Carle Place and asked if they have black in stock. They don't and neither does any other place I checked since black is special order.

I'm soooo annoyed with Lestans. They are the only place in town that has a sample of a dress I like too - but there is no way I'm ordering anything from them.

I can see why brides don't feel too comfortable using them. The bra mishap makes me wonder about them. Not to mention, another bride posted that when she was a BM they gave the bride her dress w/o the veil she ordered. Lestans then gave the bride (after a fight I'm sure) some other brides veil I'm sure the second bride was thrilled to hear that Lestans screw up cost them her veil.

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Oh yeah, forgot to mention that they RAISED the price of the dress I like too. The first day I tried it two staff members tried to convince me that the price was marked wrong and I should order it right away. They tried to convince me that the dress should cost at least double what was marked. This is a total LIE. I can order the dress from several other places (that do not have samples) and it's the same price as at Lestan's that day.

I tried it again about a week later and they did raise the price I had no plans to buy from them but that is just one more taste of the frustration they can cause. And I am not even a Lestan's bride.

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And the nail in the coffin..............
Since I was there I was going to try on the dress I like again but was told 'no' unless I was prepared to leave a deposit. I'm not sure if this was a joke or not. It was busy so I waited for a bit since I had driven all the way out there for nothing.

After about 10 minutes I siad I was not going to try it again since I was not prepared to leave a deposit. There was no indication that the deposit part was a joke so I guess you can only try a dress on during another visit if you plan to place the order that day?

they are just

Ugggghh---that place sounds terrible.

While we are on the topic of stores that we did not like.............

On a similar note, I was at Bridal Suite in Centereach and I noticed a sign on the wall saying that any bride who wants to pick up her dress wihout having a seamstress appointment will not be allowed to try on the dress there on the day that they pick it up.

I'm planning to order a dress from a store and take it to my own tailor. You better believe I am going to try it on before I leave the store!!

Sorry to hear about your experience, but I did warn in an earlier post. They are overpriced and their service ***** big time. How they are still in business amazes me. I guess some brides haven't realized that being treated like sh!t is not a norm or something that must be tolerated. They are the worst of the worst. Yuck

And the nail in the coffin..............
Since I was there I was going to try on the dress I like again but was told 'no' unless I was prepared to leave a deposit. I'm not sure if this was a joke or not. It was busy so I waited for a bit since I had driven all the way out there for nothing.


I can't even believe that! How are they still in business?? They better be giving the dresses away to warrant that sort of customer service!

ugh! They are horrible!
I don't know of one bride that was actually happy dealing with them! HOW do they stay in business?

I say it one more time- Netbride.com- none of the nonsense and great service All I hear about salons is headaches....

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Posted by ckgmwedding

I say it one more time- Netbride.com- none of the nonsense and great service All I hear about salons is headaches....

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there are salons that give exceptional service also.