Le Ink Coquette *UPDATE*
Hi ladies,
I should first let you know that while I have never posted on this site before, I am an avid follower. This site has been incredibly helpful for me during my planning process. I have logged many hours on here researching vendors, looking at photos, and getting ideas for my wedding. Just like every bride on here, there have been some hiccups along the planning stages, however I have never been compelled to write a review such as this one. When it came time for me to search for someone to create all my paper goods for my wedding (menus, escort cards, table numbers, and church programs), naturally I looked on here, like I had for mostly every other vendor I’ve booked. I was directed to a former LI Wedding Bride (Eve) who had a page on Etsy, Le Ink Coquette. I immediately emailed her to get some information- the stuff on her page was so pretty. She took a few weeks to get back to me, but I generally give people the benefit of the doubt, so I assumed she was just busy.
When I started finalizing things like my guest list (I had to wait until my response date had passed), menu, and church music (for the programs), I emailed her each piece. We worked out a price, and she posted the listing on Etsy and I paid IN FULL. I asked her for a proof, waited and waited, and never received anything. Again, I was giving her the benefit of the doubt, and the optimist in me believed that everything would work in the end, and I would have everything in time by my wedding. I will say that the few times I did hear back from her she would say, this looks great, and I can’t wait to get started, etc etc, which eased my mind at the time. Her emails to me were polite, however she continuously dodged my questions regarding the status of my order.
Fast forward to this week (which is the week before my wedding)- I emailed her at least 10 times between last Friday and this past Tuesday asking her about my order, each time with a increased sense of urgency. NO RESPONSE- to this day, I have not heard from her! I did find out that she was pregnant, and was having a tough pregnancy. I completely understand that, but this had been going on for weeks- she could have asked her husband or a friend to log on and write me a quick email. How someone runs a business without replying to customers is beyond me. The amount of anxiety and stress that comes with a wedding is one thing, but the stress level the last few weeks is tenfold- as many of you already know. I was hardly able to sleep, eat, or concentrate at work because of this, and even worse, I was having a hard time looking forward to my wedding!!
I know Le Ink has been recommended many times on this website, but I just wanted to share my experience with this incredibly unprofessional vendor with all you future brides. I have since found a reliable, amazing person on Etsy, FM me if you would like the details. Sorry for the long review, but I hope this helps.
**UPDATE**
After this post, I finally got a response from Eve, who told me via email that she would refund me my money. That never happened, so I escalated the issue to PayPal. She stated formally through PayPal that she would refund the money. Again, that never happened. Luckily PayPal (NOT EVE/LE INK) refunded me my money.
Just wanted to warn all you future brides again of this horrible vendor!!
I should first let you know that while I have never posted on this site before, I am an avid follower. This site has been incredibly helpful for me during my planning process. I have logged many hours on here researching vendors, looking at photos, and getting ideas for my wedding. Just like every bride on here, there have been some hiccups along the planning stages, however I have never been compelled to write a review such as this one. When it came time for me to search for someone to create all my paper goods for my wedding (menus, escort cards, table numbers, and church programs), naturally I looked on here, like I had for mostly every other vendor I’ve booked. I was directed to a former LI Wedding Bride (Eve) who had a page on Etsy, Le Ink Coquette. I immediately emailed her to get some information- the stuff on her page was so pretty. She took a few weeks to get back to me, but I generally give people the benefit of the doubt, so I assumed she was just busy.
When I started finalizing things like my guest list (I had to wait until my response date had passed), menu, and church music (for the programs), I emailed her each piece. We worked out a price, and she posted the listing on Etsy and I paid IN FULL. I asked her for a proof, waited and waited, and never received anything. Again, I was giving her the benefit of the doubt, and the optimist in me believed that everything would work in the end, and I would have everything in time by my wedding. I will say that the few times I did hear back from her she would say, this looks great, and I can’t wait to get started, etc etc, which eased my mind at the time. Her emails to me were polite, however she continuously dodged my questions regarding the status of my order.
Fast forward to this week (which is the week before my wedding)- I emailed her at least 10 times between last Friday and this past Tuesday asking her about my order, each time with a increased sense of urgency. NO RESPONSE- to this day, I have not heard from her! I did find out that she was pregnant, and was having a tough pregnancy. I completely understand that, but this had been going on for weeks- she could have asked her husband or a friend to log on and write me a quick email. How someone runs a business without replying to customers is beyond me. The amount of anxiety and stress that comes with a wedding is one thing, but the stress level the last few weeks is tenfold- as many of you already know. I was hardly able to sleep, eat, or concentrate at work because of this, and even worse, I was having a hard time looking forward to my wedding!!
I know Le Ink has been recommended many times on this website, but I just wanted to share my experience with this incredibly unprofessional vendor with all you future brides. I have since found a reliable, amazing person on Etsy, FM me if you would like the details. Sorry for the long review, but I hope this helps.
**UPDATE**
After this post, I finally got a response from Eve, who told me via email that she would refund me my money. That never happened, so I escalated the issue to PayPal. She stated formally through PayPal that she would refund the money. Again, that never happened. Luckily PayPal (NOT EVE/LE INK) refunded me my money.
Just wanted to warn all you future brides again of this horrible vendor!!
