Listen to what happened to us!!

I got a call from a home improvement store (we won't mention names) and the lady says 'your whirlpool has been here for 10 months when are you picking it up?' (she said this very nasty). I tell her we picked it up it is in our bathroom...she is now yelling and telling me I did not pick this up and she is looking at it in the warehouse! I told her I would double check with DH if he had ordered another one. He says no. I never called her back. She calls me back yelling I need to pick this up or get a refund! I said my DH says we have it already. Very Very Nasty she says it is here you didn't sign for it you need to pick it up or get a refund. (Now my husband is Mr Honest and he told me keep telling her we have it) I told her again...and again and again she said Mam I am sick of arguing with you and I am leaving a Gift Card at the front for the price of the tub.. I call DH and Mr Honest says.....quick go pick it up before they change there mind!!! Welll $936 gift card I feel horrible but I tried and a lot of times....Am I bad?