Listen to what my car dealer did....

I had my car into the dealer 3 times in the past month. I first brought it into the dealer to have the oil changed, inspection done and my radio to be checked out (for a while, all I was getting was the christmas music station!). Well, we brought it in on Christmas Eve and since they were closed Christmas Day, we picked it up on Thursday (12/27). They said everything was fixed, but when I got it home, the radio didn't work again. So, I called them to tell them. We made another appt. for New Year's Eve. Later that day, I noticed my center consol latch was broken off and missing! I called them back and they told me that they would check into it when I bring my car in.

I brought it in New Year's eve and picked it up that Thurs. since they were closed for New Year's day. They told me that the radio needed a part and to come back on Tuesday (yesterday). They also told me that the latch I noticed was broken and missing wasn't their fault and insuinuated that I did it, but told me that they were not going to start an arguement over a 6 dollar part so they just replaced it for me, no charge~ how wonderful of them!!!! (sarcastic).

Well, I brought it in on Monday night for my appt on tues. I picked it up tues night and everything seemed fine, the radio worked and I was happy. This morning my DH and I drove into work together (we work in the same building and his car's in the shop- long story on that one, but not as f*@#ked up as this!). When I got out and went into the back seat to get my breifcase, I noticed some of what I needed fell onto the floor of my car. I bent down to pick it up and found baby toys! We don't have kids, know friends who have kids, etc!!!!!!! . I asked my DH if they were his for anything and he said 'no, what are they?' Well, after being shocked for a few minutes and baffled, we are thinking that the dealer lent out my car to someone or someone who works at the dealer took my car to pick up their kids and left toys in the back seat! ! WTF?????

Well, were were so ****ed and went straight there after work to confront them. On the way, I noticed that they had clocked my car milage in as 20,015 and out at 20,017. I looked at the milage my car was on now and it read 20,122!!!!! again~ WTF???? We did not drive 100 miles yeaterday from picking up my car to the time we got home from the dealer. We live 5 miles from our job and less than 10 miles from the dealer. How did this happen?

So, my DH goes into the service area and demands to speak with the service manager. They tell us that he just left and that they are front managers. We really wanted to speak with the head of teh whole dept. so we are waiting for a phone call from him when he returns on Friday. If not, we are going back up there to kick some a**!

I feel so violated! What happens if this guy who took my car got into an accident? I goes on my insurance! I checked this one out before we went to see them tonight so I have all the facts straight.

Isn't this horrible?

wish me luck! They are not going to get away with this!

Kelly