Try calling Apple. Verizon isn't as knowledgeable (at least from what I've encountered with their customer service)
I looked up the iphone user manual and this is what it says...
P. 195
If you forget your passcode, you must restore the iPhone software. See “Updating and Restoring iPhone Software” on page 256.
P. 256
Updating and Restoring iPhone Software
You can use iTunes to update or restore iPhone software.
ÂÂIf you update, the iPhone software is updated. Your downloaded apps, settings,
and data aren’t affected.
Note: In some cases, an update may also involve restoring iPhone.
ÂÂIf you restore, the latest version of iPhone software is reinstalled, settings are restored to their default, and all data stored on iPhone is deleted, including downloaded apps, songs, videos, contacts, photos, calendar information, and any other data. If you’ve backed up iPhone with iTunes on your computer, you can restore data from the backup at the end of the restore process.
Deleted data is no longer accessible via the iPhone user interface, but it isn’t erased from iPhone. For information about erasing all content and settings, see “Resetting iPhone” on page 201.
If you use a Bluetooth headset or car kit with iPhone and you restore settings, you must pair the Bluetooth device with iPhone again to use it.
For more information about updating and restoring iPhone software, go to
Go here to see about restoring/updating Edited with more information :)
