macys in smithaven mall

I have spent about a half hour calling their operator only to be put on hold or transferred to a dead line....I have not been able to speak to anyone!!!! Does anyone have a direct phone number for the bridal department there?? Do you need an appointment?? I am really just look to try on dresses for an idea of what I want, but after what I went through today, i doubt I would be able to even get my dress there because the customer service is My luck I would fall in love with the first dress I try on!

Does anyone know if I need to have an appointment to try on bridal gowns there?

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Posted by mishjohn

631-724-7174, HOPE THAT HELPS?

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THANK YOU!!!!!! I should have hopped on here a half hour ago....I was able to set up an appointment!!!!

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Posted by jeanne08

you would think Macy's of all places would hve better customer service.

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when you call the general line, I didn't hear a prompt for the bridal department so I ket going through the operator....tabitha, chelsea, etc.....all were no help. WHen I called the number above I finally got a friendly voice on the line that was able to set an appointment up for me....yeah!