Macys registry vent

Dr Meg Posted: Feb 22, 2009 03:24 PM

Macys registry vent

Has anyone else had any problems with Macys? FH and I created our registry online about a month ago. I am using it to supplement some items that BBB doesn't have (or has a small selection of). For whatever reason, most of the items I wanted to add online either didn't have the 'add to registry' button, or when I tried to add the item I got 'cannot add at this time, try again later' and I continued to try for a week. I emailed customer service and they said to call and add the items that way. I thought it would be a pain to sit on the phone trying to add all these items, so 3 weeks ago FH and I went into the store on a Saturday afternoon. After standing at the registry desk for 15 minutes without being helped I went over to the register and asked if someone could help us. I was told the registry woman wasn't in and that basically I was out of luck. So I couldn't add items online OR in the store now. So again I emailed customer service. I got several emails and phone calls in response and finally got a womans email address who would add the items for me, if I just emailed them to her. So I did that. In the meantime the women from the Macys by me called me and told me to come in. I told her FH and I needed to come on a weekend and she told me she would be there this weekend.
FH and I went today, just to pick up the cards to put in the shower invites, and guess what, she wasn't there. Again the women at the register basically told me I am out of luck. I am getting pretty frustrated!

JamDancer Posted: Feb 22, 2009 03:29 PM

Re: Macys registry vent

I'm sorry, I've had a great experience with them. The Macy's by me in syracuse has great service. There was only one item that I couldn't add online so I just called.

VeggieBride Posted: Feb 22, 2009 03:30 PM

Re: Macys registry vent

on my everyday china there were a few things i wasnt able to add online. it ***** because now i have to get to a store and hope they have my collection so i can add what i need

KimberlyScott Posted: Feb 22, 2009 04:18 PM

Re: Macys registry vent

I had nothing but quality service from Macys. They even sent us gifts once we closed out our registry!!!

Summertimegal424 Posted: Feb 22, 2009 04:27 PM

Re: Macys registry vent

i have never had a problem. I find it easier and better than BBB

MrsDrinkh20 Posted: Feb 22, 2009 05:06 PM

Re: Macys registry vent

we went and registered last night adnt hey were great...im sorry you are having problems! what macys did you go to?

Dr Meg Posted: Feb 22, 2009 05:37 PM

Re: Macys registry vent

Posted by MrsDrinkh20

we went and registered last night adnt hey were great...im sorry you are having problems! what macys did you go to?

The one in Bay Shore, since it is like 5 minutes from our apt. Fh keeps saying we should try a different location.

chicky724 Posted: Feb 22, 2009 05:42 PM

Re: Macys registry vent

I had such issues with the site yesterday - I ket trying to add things over and over and it wasn't doing anything!

Plus there's a set of everyday china I saw online and lovedddd but they only have a bowl and a mug from the set online. I thought maybe it was being discontinued, but I went to the Macy's in Roosevelt Field yesterday and there was a huge display of it!!

NikkiR515 Posted: Feb 22, 2009 06:21 PM

Re: Macys registry vent

I haven't had any issues with registering however in the past 3 weeks I have received showers gifts from 6 people! ALL unintentional!!! If you buy gifts online it is hard to tell where they are shipping from so a lot of people had stuff sent to my house by accident.

FutureMrsG Posted: Feb 22, 2009 08:09 PM

Re: Macys registry vent

I had a great experience registering at Macy's-Sorry you are having such a terrible time with them...I would call and complain!

kristentinnelly Posted: Feb 22, 2009 08:12 PM

Re: Macys registry vent

I'm sorry I know I had a problem with a few things adding online to the registry but I went to the store and no problem adding them.

ttdiff11 Posted: Feb 22, 2009 08:23 PM

Re: Macys registry vent

aw im reallly sorry, so far i have had a good experience there.

debzy Posted: Feb 23, 2009 09:38 AM

Re: Macys registry vent

Posted by Dr Meg

Has anyone else had any problems with Macys? FH and I created our registry online about a month ago. I am using it to supplement some items that BBB doesn't have (or has a small selection of). For whatever reason, most of the items I wanted to add online either didn't have the 'add to registry' button, or when I tried to add the item I got 'cannot add at this time, try again later' and I continued to try for a week. I emailed customer service and they said to call and add the items that way. I thought it would be a pain to sit on the phone trying to add all these items, so 3 weeks ago FH and I went into the store on a Saturday afternoon. After standing at the registry desk for 15 minutes without being helped I went over to the register and asked if someone could help us. I was told the registry woman wasn't in and that basically I was out of luck. So I couldn't add items online OR in the store now. So again I emailed customer service. I got several emails and phone calls in response and finally got a womans email address who would add the items for me, if I just emailed them to her. So I did that. In the meantime the women from the Macys by me called me and told me to come in. I told her FH and I needed to come on a weekend and she told me she would be there this weekend.
FH and I went today, just to pick up the cards to put in the shower invites, and guess what, she wasn't there. Again the women at the register basically told me I am out of luck. I am getting pretty frustrated!

I'm sorry. I had a really bad experience at the Macy's in Herald Square so I emailed Macy's. I had people calling me left and right to apologize and invite us back in. In the meantime, I had already gone to Macy's at Roosevelt Field and had a WONDERFUL sales associate help me there. Honestly? If you're having a bad experience, go to Bloomies. We registered there yesterday and they were really helpful and had beautiful items!

kirstenjk Posted: Feb 23, 2009 10:07 AM

Re: Macys registry vent

I had and still have an excellent experience with Macy's Bridal Registry in Roosevelt Field. They were patient, attentive, and totally easy to work with. I added and deleted items from my registry, online and in the store, up until right before my wedding.

FutureMrsD09 Posted: Feb 23, 2009 10:45 AM

Re: Macys registry vent

Overall, i haven't been thrilled with either of my registries and the ongoing headaches! Products are always going unavailable, and i hate hate hate how much they charge for shipping on all the stuff that they don't carry in the store!