Marianela Vera - Negative Experience

Ladies,
I got married in September and since I'm from out of the NY area, I found this board SOOOO helpful in my planning. I have never posted anything negative before but I feel like I have to so it doesn't happen to other brides. I had Marianela Vera take our photos for the wedding. She was affordable and seemed on top of things prior to the wedding. At our wedding, she seemed to be in a slightly not-so-nice mood, but we just took it as her being 'reserved'. She was snippy with a few of my family members, as well as myself but it didn't phase me too much.

When we received our photos, they were ok. Not great, but not terrible. I showed them to my family and friends and they felt the same way. We were a bit disappointed because she missed some great key moments but we didn't plan on saying anything to her about it.

However, it was when it was time to order our prints that the biggest problem came. In our package, we were to receive 20 free 8x10 prints We picked them out and contacted her to place the order. That was back in January. We emailed, called and left numerous messages. WE STILL HAVE NEVER HEARD BACK FROM HER! We have no promised prints, no returned calls or no returned emails.

I even warned her that if I didn't hear back from her in the last two weeks that I would post my story on this website. She still did not respond.

I am not a negative person at all, but I felt like I had to share the story so other brides didn't get themselves into the same situation.

If you want more details, feel free to fm me. Hope this helps and thanks for all the help you gave me to me in my process!

So Sorry this happened to you!

Best of luck, I hope you get your pictures, and thanks for the information. People should not be able to get away with things like this!

Do you have her address? If so, why not go to her building and leave a message with the doorman? We haven't picked our album yet, and our wedding was in October '06. Granted we had a lot going on (baby, house) but I've left her several messages and sent her several emails and she hasn't called back so I'm worried as well because we cannot get our negatives until we pick something.

My experience with her wasn't a bad one..it was actually great but I'm nervous I won't ever be able to get my album.

Hope everything works out!

Awww. Soo sorry to hear about this. I just out of curiousity googled her and checked out her webpage.

She has a link under there titled ' IMPORTANTN INFO.'It says she has retired as of January 2008.
I hope you guys get your pictures ASAP.

I'm having a similar issue with Marianela & the photos from our Oct 2007 wedding. She sent a mass email out back in May letting clients & friends know that she was hurt in a car accident here in NYC and has since moved out of town. I contacted her directly after that and she said she would get us our pics , but it hasn't happened yet. I just keep emailing and leaving her voicemails, but nadda.

Feel free to contact me if you'd like to chat!

That is horrible and you need to contact the BBB on this! she needs to give you all the digital files and your money back! I hope you get them!

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Posted by NYCBella

I'm having a similar issue with Marianela & the photos from our Oct 2007 wedding. She sent a mass email out back in May letting clients & friends know that she was hurt in a car accident here in NYC and has since moved out of town. I contacted her directly after that and she said she would get us our pics , but it hasn't happened yet. I just keep emailing and leaving her voicemails, but nadda.

Feel free to contact me if you'd like to chat!

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Wow!! I never got the email about her being in an accident. That's horrible! I've also left her several emails and messages and she hasn't gotten back to me. However, we were lucky enough to have received our digital images, so we will be able to make an album from that.

So sorry to everyone else who hasn't received their pictures. The link on her website does have her email address, but what's the point of emailing her if she's not going to answer.

Another thing I wanted to add, was that maybe you could try mailing her a letter certified. I'm sure wherever she moved to she put a forwarding on her old address. That may get her to answer. If not, then I would try taking her to court. There's really no other option at this point if she's not answering.

Hope it works out

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Posted by Mitabtrfly

Another thing I wanted to add, was that maybe you could try mailing her a letter certified. I'm sure wherever she moved to she put a forwarding on her old address. That may get her to answer. If not, then I would try taking her to court. There's really no other option at this point if she's not answering.

Hope it works out

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I may do this. It's been about a month since she said she mailed us disks of the images and we've rec'd NOTHING. I've emailed her, DH has called - NOTHING.

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Posted by NYCBella

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Posted by Mitabtrfly

Another thing I wanted to add, was that maybe you could try mailing her a letter certified. I'm sure wherever she moved to she put a forwarding on her old address. That may get her to answer. If not, then I would try taking her to court. There's really no other option at this point if she's not answering.

Hope it works out

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I may do this. It's been about a month since she said she mailed us disks of the images and we've rec'd NOTHING. I've emailed her, DH has called - NOTHING.

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That's just horrible!! Again, I'm so sorry!!

[email protected]

I emailed her yesterday, seemed to go thru fine.

Ladies have you heard anything from Marianela?
I just sent one last email as an attempt to get in touch with her. I wish she would just write back and say 'I'm sorry I haven't sent them yet, here's what happened...' blah blah blah whatever. I'd be understanding but not hearing anything from her since May 25th is...frustrating to say the least.

Thanks for letting me vent!

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Posted by NYCBella

Ladies have you heard anything from Marianela?
I just sent one last email as an attempt to get in touch with her. I wish she would just write back and say 'I'm sorry I haven't sent them yet, here's what happened...' blah blah blah whatever. I'd be understanding but not hearing anything from her since May 25th is...frustrating to say the least.

Thanks for letting me vent!

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i attempted to email her and the email bounced back. so i haven't heard from her at all

Anyone hear anything from Marianela? DH called her on Friday morning & left a voicemail. It would be nice if she would call & give us a heads up but I doubt that will happen given her history thus far.

MJDoc - have you tried her yahoo account? I doubt the form on her website works....

I think our next step is sending her a certified letter. I know she's moved out of NYC so I hope her mail is being forwarded. I'm thinking of checking with BBB or Dept of Consumer Affairs too tho I'm not sure how that would go since she doesn't live here anymore. I'm going to see my parents later this summer, would be have been nice to have their album to bring them!

I am so sorry you guys are going through this but she should still be professional with old clients and not just brush them off. I would contact the BBB and consumer affairs and let them know all of you have an issue. I would just stop emailing and calling her since it is not going anywhere. I also think you guys should contact a lawyer and think about suing her as a group. Accident or no accident that is not the way to do business. She should have someone taking care of her affairs if she is incapable of doing so. JMHO.

Good luck everyone and I hope you get what you paid for and deserve.