most effective way of making a complaint with a company?

most effective way of making a complaint with a company?

would you suggest writing a letter or calling customer service. I had a horrifying experience with an employee at van heusen...

Re: most effective way of making a complaint with a company?

i would call their corporate office and try to talk to someone in person.


edited: what happened?

Re: most effective way of making a complaint with a company?

Corporate. That's where the big wigs are.

Re: most effective way of making a complaint with a company?

def corporate. be CALM and NICE. make sure u have the persons name who was a turd

Re: most effective way of making a complaint with a company?

what happend was -

one of my employees was shopping there on her break and the person who rang her up saw her ann taylor badge and went on a whole rant about how she used to work there and we're all a bunch of 'snotty *******'

this is someone who work for us well over a year and a half ago who gave us nothing but grief for 2 years

I went to speak the store manager today who said he's the area manager and he has a hard time believing that would happen but he would 'take a looksee' whatever that means

Re: most effective way of making a complaint with a company?

Re: most effective way of making a complaint with a company?

YES write a letter letters do work TRUST ME!

Re: most effective way of making a complaint with a company?

That's a tough one, since it wasn't you who she said that to, but rather another employee from your store. If you're looking to file a complaint, I'd actually have the person who it was said to be the one to do it. She sounds like a real piece of work - I'd just be thankful that I didn't have to work with her anymore and leave it be.

Re: most effective way of making a complaint with a company?

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Posted by grkbarbie

oh.,. i wouldnt take that to corporate. i would just let it go. be glad she no longer works in your store. look at her as someone elses problem lol

or u can just confront her..

but honestly. i would just shrug it off.

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oh well it seems every time i go in there her car is there but shes not in there this person has cause so much probs for me - I hooked her up with a job at FH's store which she got fired from - I can not let this go!!

Re: most effective way of making a complaint with a company?