My sister is suing Huffman Koos.

These people have been such unbelievable hell on my sister for the last 8 months, I can't even believe they are still in business.

Short background. My sister ordered a Broyhill dining room set from them last July. After numerous delivery delays, she finally received it 5 months later. It was delivered wrapped up and cushioned, but when they began to unwrap it, they discovered numerous scratches, dents, one chair leg was completely split in half.

They have now waited almost 4 months for the replacement set to arrive. They got a call last week that it was in, and my sister arranged a delivery day. The day of delivery she waited, and waited, called and called. It never showed up. She got someone on the phone who told her 'we are very busy, you'll just have to wait' and hung up on her. She called back, got someone else who said 'if we told you it's coming, it's coming, just have patience'. Mind you, she was already 3 HOURS past the so-called delivery window.

They never show up, and she calls the next day to give them hell, and they arrange a Saturday delivery. My sister rearranged the kids schedules, because her husband is working, takes her kids out of their Saturday classes, and waits. They told her it was to be between 12PM and 4PM. They call her back at 12 and say 'it's now a 1PM and 5PM window'. At 6:30, she calls and asks for the manager she spoke to the day before and they tell her 'there is no one here by that name'. My sister flips out and asks to speak to whomever is the manager, someone gets on the line and it's the SAME WOMAN AS THE DAY BEFORE. The woman gave her a FAKE NAME!!!! My sister asked her if she thought lying to customers was good business practice and the woman tells her, 'only when I can't make promises'. My sister told her that she should brush off her resume because she was going to see to it that she was out of a job as soon as possible. Then she asked her when she thought it would arrive and the BIATCH respons 'WHEN THEY ARE READY!' and hangs up on her again.

P.S. They never showed up. My sister has been trying to contact the president of Huffman Koos all morning, and is now on the phone with an attorney, she's suing them for a full refund!