My Target Experience - EDITED WITH RESPONCE

LOOK DOWN!!!

I wrote this to the people at Target.com

Am I wrong???

I was wondering if you hired rude people. Every experience I have had at Target since this one opened was pleasent until this past Friday, Nov 14th around 1pm. I was paying for my items. The cashier was obviously not very happy for some reason. She told me my total. I handed her my money which she took while looking at me with a nasty look. She said Have A Nice Day there was attitude in her voice. I did not respond because I was busy putting my change away. As I was zipping up my purse she said 'Gee thank you', implying I was being rude for not telling Ms. Attitude to have a nice day as well. Mind you I was in a rush, not finding what I was looking for so I was generally annoyed and my babysitter was waiting for me at home. I looked back at her because I could not believe the tone of voice she had used with me!!! As I was walking toward the door she had some more remarks. She was so snotty if I wasnt in such a rush I would have complained about her then and there. I have never seen this person before in my life. I had done nothing to her. I was just so taken aback by her attitude. Please let me know if you tell people to be rude to the customers in general so I can know if I want to continue to shop at Target. Thank You

What Target did u go to? Thats skanky and Rude of her. Im nasty and I would have told her off though. Some people just shouldnt work with the public!

I would have went & asked for the manager first off. I also would have asked her what her problem is and not to take it out on me.

Ew!!!

I don't think you are wrong for being upset with your experience...but, I do think you explain yourself way too much in what you wrote to describe the situation. Remember the retail mantra - 'the customer is always right.' You are the customer - and you are entitled to polite, professional and curteous treatment when you enter a Target establishment to spend money.

Customer service is a skill - for some people, it comes naturally and others it doesn't. But, starting off a complaint with 'I wonder if you hire rude people...' is passive-aggressive, IMO. If you want to get any satisfaction, you have to kill 'em with sugary kindness - it gets you a lot further - especially when making complaints!

I'm interested in hearing if they respond to you, and how they try to make you happier, if at all.

Yes, I may have explained myself too much but I wanted to get my point across that I did nothing to the cashier to deserve the attitude I received. I know she should have been nice to me regardless of me giving her an attitude I just want to make sure they know it was unprevoked!

Yes, I also could have chosen a better 'opening statement' but I am very annoyed by this persons behavior!!! I wanted to get right to the point of my complaint. No beating around the bush here.

I do have the receipt with the sales # on it. Im sure they can track it that way. I will let you guys know what happens when I get a responce.

What you can do (if you still have the receipt) is call the store ask to speak to the manager & tell them that you were there on that day. And then give him the #'s on the bottom of the receipt (they don't have there names on it! (can you tell I just came back from Target! ) He/she should be able to figure out who you had the problem with.

UPDATE:

Letter from Target... not satisfied!!! Going to Target Tomorrow!!!

Thank you for your e-mail about your recent experience at the Riverhead
store.

We are always looking for ways to make the Target shopping experience
better for every guest.

I apologize that you were not treated with respect and courtesy when
visiting our Targt store. At Target we expect every team member to treat
all of our guests in a knowledgeable and professional manner. The attitude
and behavior you describe are inconsistent with our guest service
philosophy. I will make your comments available to the Store Training Lead
for further review with staff.

We value your feedback, so if we can assist you in the future, please
contact our Target Guest Relations team at 1-800-440-0680. We also invite
you to share your comments whenever you visit a Target store or on the
Internet at www.target.com.

I apologize again for your experience and hope that Target will continue to
be one of your shopping destinations.

Sincerely,