My worst wedding experience...

Thanks to Paradise Bridal my level of stress was at an all time high. I was told by the 'sales girl' when I ordered my dresses back in January that my dresses would be in in May. Well May came and went and my dresses never came. I was told at that point that my dresses would arrive the first week in August. Once again that came and went and of course NO DRESSES! After calling numerous times I was told that the 'sales girl' was wrong for telling me the dresses would be here in may, then again that the next person was wrong to tell me they would be here the first week in August. Seems like nobody knows what they are talking about and nobody wanted to take responsibilty for what was said. Well the dresses finally arrived the 3rd week in august. oh and guess what... NO FLOWERGIRL DRESS!!!! that dress wasnt going to ship until 6 weeks before the wedding. oh and the 'sales girl' tried to sell my FG a dress that was 2 sizes too small. My aunt insisted she get a bigger size and it fits perfect. What would they have done if the dress came in and it was the wrong size? You give someone 4 weeks to get a new dress in???
They say they dont schedule shipping until 2 months before the wedding for any dresses. Well I wouldnt have ordered my dresses in JANUARY if i didnt want them ASAP. They basically told me that I didnt want my dresses sooner than 2 months before the wedding anyway and it would be pleanty of time. How dare they tell me when I want my dresses. they dont know my situation
It felt like after they got our money, they didnt care anymore.

I asked what they would do to compensate me for my aggrivation, time spent and not to mention the numerous phone calls and they did nothing. I asked to speak to the owner and was told the owner doesnt speak to customers. Nice customer service.

I will be sure to pass the details of my horrible experience on to many friends in the future.

I was warned about Paradise bridal and didnt listen. I should have.


OH YEAH!!! and this great sales girl even gave me the name and number to SOMEONE else to go to for alterations. nice job taking money from the business you work for. she told me not to get my alterations done there. Nice right?

Donna was helpful when I finally got to speak to her. she tried to calm me down and make me feel better about it. it didnt work but at least she tried. better than the other people who passed me on from person to person.

NO!!! and the funny part is they thought I was. I asked them if they were serious!

sorry hon

Marissa...you still dont have the dres??!?!?!?!?!

the owner DOES speak to customer and he will compsenate you!!!! I saw him do it one day when I was sitting there waiting for my dress, I saw a women complain and then speak to the owner and he told her he wouldnt charge her for the alterations.

Peter is the owner
Donna is the manager

Sorry you had to go through this. They pullede the same crap with my mother for my sister's wedding.

Trust me take your dresses and RUN!!!!!! They screwed my mom with alterations to the point where she was picking it up on the way to the airport to fly to my sister's wedding

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Posted by Jesaroo2

Marissa...you still dont have the dres??!?!?!?!?!

the owner DOES speak to customer and he will compsenate you!!!! I saw him do it one day when I was sitting there waiting for my dress, I saw a women complain and then speak to the owner and he told her he wouldnt charge her for the alterations.

Peter is the owner
Donna is the manager

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i have all the dresses now. remember when you saw me there?? and they told me my Bm dress wasnt there??? that was the worst day. there was smoke coming out of my ears!!!

Sorry, I feel your pain!! Why can't people just do the job they are paid to do?

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Posted by SugaBeans

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Posted by Jesaroo2

Marissa...you still dont have the dres??!?!?!?!?!

the owner DOES speak to customer and he will compsenate you!!!! I saw him do it one day when I was sitting there waiting for my dress, I saw a women complain and then speak to the owner and he told her he wouldnt charge her for the alterations.

Peter is the owner
Donna is the manager

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i have all the dresses now. remember when you saw me there?? and they told me my Bm dress wasnt there??? that was the worst day. there was smoke coming out of my ears!!!

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I know I felt so bad

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Posted by wundmoretime

Sorry, I feel your pain!! Why can't people just do the job they are paid to do?

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exactly! I work in retail too. DO YOUR JOB!

So sorry you had to deal with that bs!!!
I had my share of dress nightmares too.. mine came in about a week and half ago and they've been giving me the runaround since MAY! I didn't get my dress at the same place though.. I guess it's hard to get decent customer service these days! I don't know how these places stay in business!!

sorry you had to deal with the extra stress and aggravation....

they did the EXACT same thing to me...I ordered my dress in December and was told that the dress would be in between June and July. When I called in April, I was told that there's no way it would come in that soon and I must not have understood at the time that I bought it. I explained that both my mom and I heard June/July and was told numerous times that it'd be in by then.

When I asked for the date of delivery, I was told there was none...which means it hadn't been ordered yet. I finally got them to get it in ahead of schedule (I can't say how on here), and when it came in, I took it with me...they're SOOOOO not worth the aggravation.

i agree with you about once they have your money they definitely don't treat you the same as when you first try on dresses. They actually ended up doing a great job on my dress, but my mom's dress, the alterations were a nightmare to deal with. If my mom and i didn't have such big mouths, we would have ended up with major problems. They definitely need to work on their customer service. Hang in there, it will work out

So sorry you have to deal with this!!

Oh my gosh I cant believe that this happened..