I had this email form netbride.com that may answer some questions:
We promise to do our best to please you with our service and our
prices.
Most frequently asked questions are answered below, but if you have a
question or if you wish to talk to someone call Kristianne toll-free at
866-NETBRIDE (866-638-2743), or you can email her at:
[email protected](or call Don toll-free at 800-464-6967) or e mail
[email protected]).
Our price is total! No sales tax, inspection fee, or any other charge
will
be added, and our price includes insured UPS delivery within the
continental
USA. Our quotes are valid for as long as the factory continues the
style,
and as long as there is no factory price increase. Add $35 for
delivery to
Canada. Add $75 for delivery to AK, HI, PR and Guam. Delivery is
$100 to
all other countries (and will be via Express Mail through the United
States
Post Office).
Bridesmaids, mother's gowns and flower girl dresses: Our bridesmaid
quotes,
mother's gown quotes, and flower girl quotes are for two or more
dresses.
Please add $20 if only one dress.
All quotes assume all dresses delivered to one address. If more than
one
shipping address there is a charge of $15 for EACH address.
Thank you for contacting NETBRIDE.COM (Tom and Nora)
Here are answers to frequently asked questions:
Timing:
Order as far ahead of your wedding as you can. It is best to have lots
of
time for fittings and alterations. No one can get faster delivery
than we
can. You could not be in better hands. You will be most pleased and
impressed with our service.
We get the best delivery date possible when we place your order. If a
rush
charge is required by factory to get to you in plenty of time we will
let
you know. Rush delivery charges are on on the size chart info on our
web
site for each factory. We will send you a confirmation that gives you
a
'guaranteed outside delivery date' based on the designer's ACTUAL ship
date
for your order. Your order will probably arrive well before the
guaranteed
outside delivery date, but never later!
Average for all factories in all seasons is about 12 weeks delivery
time,
and varies for different factories at different times. If your wedding
is
close you may phone Sarah toll-free at 866-NETBRIDE (866-638-2743) to
learn
about rush handling of orders and the delivery situation with regard to
your
wedding date at this time.
Colors:
Most factories make bridesmaid dresses in 20-30 different colors. When
you
decide on a dress and if you need colors, let us know the color AREA or
color you're interested in. We'll then give you the colors within that
spectrum, or tell you if it comes in the color you want.
Dye lots can NOT be guaranteed between different style #'s and/or
fabrics.
Choosing a Size:
At our web site, www.netbride.com, you will find all of the factory
size
charts, important information on how to measure, and additional costs
for
extra size and extra length. Remember, factory measurements are
approximate.
Be sure you use the factory size chart to aid you (do not go by your
normal
dress size, although it may be a consideration). Gowns are not
custom-made;
therefore you need to order to fit the largest part of the body and
take it
in where it's too large. If a dress is too small it could be a real
problem; if it is too large a seamstress can usually alter it to fit.
Sizes
usually can not be changed once the order has been placed.
Extra Length/Plus Sizes:
Most factories suggest that you should consider ordering extra length
if you
are 5'8' or taller with shoes on. Other factors are heel of shoe, hem
height off floor, etc. Extra length is usually an additional 5' of
fabric
added to the dress, and you will need to hem the dress to length
desired in
almost every case. Remember - if not sure, it's better to have too
much
length and be able to shorten than to have a dress that's too short and
can't be let out. See the factory 's size chart on our web site for
more
specific information: WWW.NETBRIDE.COM.
Extra length costs extra, as do most larger sizes over size 16. For
these
costs see the factory 's size chart at our site: WWW.NETBRIDE.COM.
Who We Are:
We have been in the bridal business since 1948 -- with a 50 year
history of
serving brides. We have been on the Internet since 1995... with
thousands
of satisfied brides. We stand behind everything we sell. We are a
member
of the Better Business Bureau.
It Matters Who You Order Your Gowns From:
Beware of ordering from anyone who does not actually have a bridal
shop, or
whose shop is not financially sound. Beware of ordering from anyone
who
does not belong to the Better Business Bureau.
We have many exclusive lines and can help you with almost every
advertised
gown or design house. Designers seek out our business because of our
long
history, financial stability and great relationship with factories.
We own our own building debt-free, have never taken out bank loans to
cover
operating costs, have a AAA credit rating with Dun&Bradstreet, and AAA
credit with all of our factory vendors. Taking these things into
account,
you are as secure (if not more secure) ordering on the internet from us
than
buying from the shop in your town -- you could not be in better hands
than
you are with Netbride!
How We Can Quote Such Good Prices/Where We Get Our Gowns:
We can give such good prices because we sell our gowns all over the
world,
and make up for the prices with volume. We also have extremely low
overhead
(no high rent or large staff), and do not have to pay sales
commissions to
our consultants. We place most of our orders directly with the
factory-designer through our bridal shop; we place some of our orders
by
networking with other bridal shops. One thing you can count on: In
either
case, you get the gown you
want, brand new, made by the factory-designer you ordered.
We guarantee this.
Testimonials:
To view our many Unsolicited Testimonials. Just go to our web site,
NETBRIDE.COM, and click on 'Testimonials'. They also contain email
addresses so you can contact other brides just like yourself.
Our Guarantee:
You will receive the gown you order, brand new from the designer, and
you
will receive it by the outside delivery date we give you in your
Confirmation. All gowns are shipped insured.
Manufacturer Guarantee:
Gowns are special ordered from the manufacturer to your closest size.
They
can not be returned to them if the sizes ordered are cut properly and
conform reasonably to their size chart. They can not be returned to
the
manufacturer if you no longer like the style or color or fit.
If, however, the manufacturer made a mistake and sent you for example
the
wrong size, or wrong color, or wrong style, then the manufacturer
stands
behind its guarantee and will either repair or replace the dress.
How to Order:
The best way to place your order is to Email directly from our web site
(and
you will receive an immediate acknowledgment that your Order was
received).
The next preferred method is to Fax your order to us. You may also
order by
sending through US. Mail or by phoning us. And you may always phone us
if
you have any questions. You will find our web site address, fax and
phone
numbers at the end of our Order Form.
If you provide us with a fax#, you will get a Confirmation of your
Order
within 1-3 days through our express fax confirmation service. The
Confirmation will provide all information about your order including
what
you ordered, the shipping address and the outside guaranteed delivery
date
to you. If you do not provide us with a fax#, you will receive an
acknowledgment of your order by Email in 1-3 days, and your
Confirmation in
about 7 days by US Mail.
Payment:
You may pay by credit card (Visa, Mastercard, or Discover). If more
than
one credit card is used, please add $3 for each credit card. Full
amount of
your order will be charged when your order is received and processed by
us,
unless you wish to pay 1/2 down and the balance to be put on your
credit
card when we ship the order. If so, 'X' the payment plan option in
paragraph
#17 and add $10 to your cost to cover bookkeeping expense. Authorize
us to
charge you for this full amount under paragraph #18.
You may also pay by check or money order. If paying this way, please
mail
your Order to us along with your check.
You may also pay by check or money order. If paying this way, please
mail
your Order to us along with your check.
---------------------------------------------------
NETBRIDE.COM PURCHASE ORDER FORM/CONTRACT
(you may use this Order Form; or use the form at our web site,
www.netbride.com, to email your Order via SECURE SERVER)
1. Wedding date: ______________________
2. Manufacturer: ______________________
3. Quantity: ______________________
4. Style# (or identify by: magazine issue & page#, factory code#,
website#,
id#, etc): _______________________________________
5. Color: ______________________ (bridesmaid orders: if it has lace,
specify lace color as well)
6. Sizes (put XL after size to indicate that extra length is needed)
*important: see #21 and #22 for How To Choose Size information:
_________________________________________________
7. Brides name: ______________________
8. Fax number for earlier confirmation (within 1-3 days):
___________________
9. Home Address (required):
10. Shipping Name & Address (if different from Bride's name and home
address, above). Best to use a work address as someone will be there
to
sign for the package. We can not guarantee the shipper will get a
signature
at a residence. Therefore, we STRONGLY suggest using a work address as
your
shipping address. If you need additional space, use NOTES area at end
of
order. Add $15 for each additional shipping address.
11. E-mail address: ______________________
12. Phone day: ______________________
13. Phone evening: ______________________
14. Gown price quoted : $______
15. Please include a white zipper gown storage bag for $10: yes no
(circle one)
16. Additional costs, if any:
a. Single dress handling fee - add $20 if this is a 'single dress'
bridesmaid, mother's gown, or flower girl order (this covers shipping
&
handling charges we can't absorb on single attendant orders, given our
discounted pricing structure) $________
b. gown storage bag (add $10) $________
c. **extra length (see #20 below) $________
d. **extra size (see #20 below) $________
e. addt'l shipping (outside U.S. only) $________
f. addt'l addresses (add $15 for each) $________
g. addt'l credit cards (add $3 for each) $________
h. fabric add-ons $________
i. gloves - specify type, quantity
____________________________ $________
j. crinoline (slip) - specify style and size
____________________________ $________
k. rush charges $_______ Average delivery is
11-14
weeks. Factory rush cut can save you from 2 weeks to 4 weeks;
sometimes we
can get it even sooner when necessary, we will always try. See SIZE
CHARTS
at our web site (WWW.NETBRIDE.COM) for rush charges.
Total Charges(#14 thru #16): $________
17. If Payment Plan option is desired, put X here ____ (add $10 to the
total
amount of your order). I understand that 1/2 will be put on my credit
card
now, and 1/2 on my credit card when order is shipped.
18. Please add up your order and put total amount in this space: $
______
My check is enclosed: yes no (circle one) -or-
Credit card # (Visa, Mastercard, Discover):
__________________________________ Exp. Date: ________ (total amount
of
order will be charged to credit card unless Payment Plan chosen; if
more
than one credit card, add $3 for each credit card to total amount in
#18)
Please print cardholders name as it appears on the card:
__________________________________
19. **Choosing a Size: At our web site, WWW.NETBRIDE.COM, you will
find all
of the factory size charts, important information on how to measure,
and
additional costs for extra size and extra length. Remember, factory
measurements are approximate.
Be sure you use the factory size chart (do NOT go by your normal dress
size). Gowns are not custom-made. If a dress is too small it could
be a
real problem; if it is too large a seamstress can alter it to fit.
Sizes
usually can not be changed once the order has been placed.
20. **Extra Length/Plus Sizes: If you will be over 5182 with shoes on
you
will probably need extra length. Extra length costs extra, as do most
larger sizes over size 16. For these costs, see factory size chart on
our
web site: NETBRIDE.COM
21. Shipping Charges: Should any of the shipping addresses you give
us be
incorrect, UPS will charge additional fees to redirect the package. In
such
case, you will be owe an amount up to $15 for re-shipping; if you have
a
credit card on file it will be charged. Should you move and fail to
notify
us of your new shipping address before we ship the order, UPS will
charge
additional fees to redirect the package. In such case, you will owe an
amount up to $15 for re-shipping; if you have a credit card on file it
will
be charged.
22. Our gowns are special ordered and made up special for our
customers.
Place your order carefully as an order can not be canceled or changed
once
it is processed, or returned or exchanged once received as ordered.
23. I have read the information above and understand it.
24. This order must be signed by the credit card holder and by the
bride,
and at the bottom of each page of the order form/contract. If no credit
card
is used, it must by signed by whoever is placing the order.
(Signature needed if order is faxed or sent by US Mail. ..please type
your
name on signature line if sent by e-mail.)
Signatures: Bride: ______________________________
Credit Card Holder: ______________________________
/P/
If you provided us with a fax#, you will get a Confirmation of your
Order
within 1-3 days through our express fax confirmation service. The
Confirmation will provide all information about your order including
what
you ordered, the shipping address and the outside guaranteed delivery
date
to you. If you did not provide us with a fax#, you will receive an
acknowledgment of your order by Email in 1-3 days, and your
Confirmation in
about 7 days by US Mail.
Be sure you receive your Confirmation and check it for accuracy.
Thank you for your order!
NETBRIDE.COM
Web Site Address: www.netbride.com
Fax: 612-339-8000
Email:
[email protected] -or-
[email protected]Sarah's Phone: 1-866-NETBRIDE (866-638-2743) CST
Don's Phone: 1-800-464-6967 CST
Address: 927 Nicollet Mall, Mpls MN 55402
NOTES (if needed):
