NW - VENT!!!

Snowflake08 Posted: Jan 06, 2008 08:11 PM

NW - VENT!!!

i will NEVER EVER EVER buy a dell computer again
i have had 3
2 desktops and a laptop

i have my laptop for 2 years, it was close to $3000 and i cannot tell you how many problems i have had with it

i need my touchpad fixed for the 5th time in 2 years!!!

so frustrating
its under warranty and i dont pay for it, but its not even the point

ok vent over

SugaBeans Posted: Jan 06, 2008 08:13 PM

Re: NW - VENT!!!

i have a dell Laptop and its SOOOOOO slow. i have called them sooo many times and they 'fixed' it but its still slow.

ILOVEBRIAN2008 Posted: Jan 06, 2008 08:13 PM

Re: NW - VENT!!!

omg im right there with u!!!!!!!!

my laptop ive had for not even 2 years and ive had it fixed twice already spending almost as much as i originally spent on it!

chrispar Posted: Jan 06, 2008 08:15 PM

Re: NW - VENT!!!

Ugh that's annoying. I remember when your keys were messed up and you couldn't type y's We had an issue with our dell laptop maybe 2 months after we bought it. It was under warranty but still was so annoying

BNBride60 Posted: Jan 06, 2008 08:16 PM

Re: NW - VENT!!!

omg laura i can beyond relate! i had a dell laptop an in college and i feel like i would've been better off using a rock connected to my monitor by a string. It was such a piece and their customer service SUCCKS!!!!!!

I got a Mac about 2 1/2 years ago and I love it and it has NEVER frozen or crashed in all this time!

teenigrrl Posted: Jan 06, 2008 08:18 PM

Re: NW - VENT!!!

so sorry you've had so many problems. i've had a dell desktop, and now a dell laptop, all problem free. FH has had his dell desktop nearly 5 years, first problem was last year, and it was minor. sorry you have to go through this.

Snowflake08 Posted: Jan 06, 2008 08:21 PM

Re: NW - VENT!!!

im actually going to call them again yesterday and complan but what makes it even more frustrating is that when you call, you get people in INDIA

they are programmed to answer certain questions and cant be as helpful as they should

jsta76 Posted: Jan 06, 2008 08:22 PM

Re: NW - VENT!!!

I'm in complete agreement with you on this one!

I bought a Dell laptop several years back and had to send it back right away because it had issues. When they sent the new one, I still had problems.

The desktops are usually great however, i'm not certain why.

debismom Posted: Jan 06, 2008 08:23 PM

Re: NW - VENT!!!

Laura, I have a Dell, also!! It's a little over a yr. old. It already crashed once, but that might have been my fault. My only issue so far, is I have problems with my digital pics uploading into the computer. My Daughter thinks it's a Dell problem, although they deny it. My Sony camera uploads lickety split into her computer! I sit here ready to strangle the thing!! Mary MOB

PS I find that talking/screaming at my computer and HP printer, for that matter, occasionally helps!!!

kristi313 Posted: Jan 06, 2008 08:24 PM

Re: NW - VENT!!!

i feel your pain completely! both fh & i have dell laptops and customer service is horrible and the computers aren't great. my computer has one megabyte in the grave as we speak

chrispar Posted: Jan 06, 2008 08:25 PM

Re: NW - VENT!!!

Posted by Snowflake08

im actually going to call them again yesterday and complan but what makes it even more frustrating is that when you call, you get people in INDIA

they are programmed to answer certain questions and cant be as helpful as they should

Oh that is actually the worst part. When we had to get ours fixed it was 2 months old and they were going to give us a refurbished part...Yea needless to say that did not happen

Snowflake08 Posted: Jan 06, 2008 08:25 PM

Re: NW - VENT!!!

i am seriously writing them a letter tomorrow

soon2BMrsMcD Posted: Jan 06, 2008 08:27 PM

Re: NW - VENT!!!

Laura I completly agree with you babe!!

I've had my Dell laptop for 2 years this Dec and it's HORRIBLE...it works like my 1st PC my family got in '90!!!!!!!

And their customer service is the WORST!!!!

FH and I are buying Macs after the wedding!

debismom Posted: Jan 06, 2008 08:28 PM

Re: NW - VENT!!!

Posted by Snowflake08

im actually going to call them again yesterday and complan but what makes it even more frustrating is that when you call, you get people in INDIA

they are programmed to answer certain questions and cant be as helpful as they should

TELL ME ABOUT OUTSOURCERS!!!!!!!!!!!!!!!!!!!!! Mary MOB

ILOVEBRIAN2008 Posted: Jan 06, 2008 08:32 PM

Re: NW - VENT!!!

omg not only can u NOT understand what they are saying....but once i was asking a question and he was like 'in order for me to keep helping you, you need to pay so and so' it was like $40 im like WHAT?!?!?! (because i wasnt under warrenty or something) anyone else have that?? i ended up hanging up and tried to get a friend to fix my computer before i called again and told them i needed to send it in

lindaronwedding Posted: Jan 06, 2008 08:33 PM

Re: NW - VENT!!!

Posted by Snowflake08

im actually going to call them again yesterday and complan but what makes it even more frustrating is that when you call, you get people in INDIA

they are programmed to answer certain questions and cant be as helpful as they should

That is the worst. I had to call a couple of years ago. They kept me on hold LITERALLY for 45 minutes waiting to speak to someone, finally answered, told me I had the wrong department and they had to switch me to someone else and kept me on hold again for another 30 minutes, then was switched again after that (you guessed it, another 30 minute hold time). I spoke to someone finally (10:00 that night), she did some things then told me she had to speak to a supervisor or tech or someone who wasn't there and would call me back the next day (which of course never happened). Then I started the whole process over again the next day and the day after that. I finally called Teletekkie who fixed it, which was well worth the money!

Snowflake08 Posted: Jan 06, 2008 08:33 PM

Re: NW - VENT!!!

wow
no i still have a warranty so that has not happened but i am writing a very unflattering letter tomorrow!!

i want to utilize the lemon law!!!

MikeandJess Posted: Jan 06, 2008 08:40 PM

Re: NW - VENT!!!

try a MAC as much as I b!tch about it, and threaten to throw it across the room, it really only gave me one major problem, not bad since I've had it for almost 3 years.

Snowflake08 Posted: Jan 06, 2008 08:56 PM

Re: NW - VENT!!!

Posted by MikeandJess

try a MAC as much as I b!tch about it, and threaten to throw it across the room, it really only gave me one major problem, not bad since I've had it for almost 3 years.

maybe
im just so used to a PC

JimmysPants Posted: Jan 06, 2008 09:00 PM

Re: NW - VENT!!!

Posted by Snowflake08

im actually going to call them again yesterday and complan but what makes it even more frustrating is that when you call, you get people in INDIA

they are programmed to answer certain questions and cant be as helpful as they should

uughhhhhh you got that right. and then when I called to complain b/c the people in INDIA were not helping me at all, I called and asked for a manager who was in the Phillipines!!!! Never EVER again will I buy a Dell.