NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Original post by LisaJill
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We ordered from Nagahama in Long Beach. My FH went to pick it up and they claimed i orderd additional food (an extra $15 worth). He said i didn't but they insisted so he just took it. When he got home I called to tell them that they messed up and he should not be charged for food we did not order. They admitted they messed up and then gave us such a hard time. Then they insisted that they were going to send someone to our home to pick up the sushi. I asked if they were going to serve it to someone else. they said no but since we didn't order it and don't want to pay for it, we should not eat it. unbelievable! so we call back and tell them that we want the money back in cash b/c we don't trust them to put it back on our card. The girl gave us such an attitude. Refused to give us cash back. I yelled at her and she hung up. then we called to make sure they were cdoming and they said they were and then faked like they didnt understand what i was saying and then hung up on me! They NEVER came. We havne't gotten our money back... and they had the nerve to PRANK call us at our home. At like 10 someone called and asked for me. I got on the phne and he said 'did you just order from nagahama? and i said ok.... and he said 'how did you like your cream of sum young guy?' do you believe that!!!!!!! UGH!!! I am so mad!!! What should i do???
SummerBride06
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Posted by 12-3Princess
I'd really want to tell all the newspapers too, but just remember one thing... those crazy people know where you live!
that really doesn't matter though. what are they going to do, go back to your house and do something? then you can call the police and have them arrested. they'll get fired before that.
you NEED to speak to a manager before too much time passes.
Beth1210
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
we have such problems with every food take out place in Long Beach
we ordered from Diner by the sea- yesterday- they forgot a few things
then Eat End Pizza- they forgot the drinks- then had the nerve to tell us it wasn't on the ticket- yeah duh, b/c you forgot to write it! not b/c I didn't order it
it's really annoying, but not one place in the whole town can get you your order right and in less then 45 minutes
I miss NYC! I never had these problems there!
cjb88
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
i would call my c/c company and have them dispute the charge...
LisaJill
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Posted by Beth1210
we have such problems with every food take out place in Long Beach
we ordered from Diner by the sea- yesterday- they forgot a few things
then Eat End Pizza- they forgot the drinks- then had the nerve to tell us it wasn't on the ticket- yeah duh, b/c you forgot to write it! not b/c I didn't order it
it's really annoying, but not one place in the whole town can get you your order right and in less then 45 minutes
I miss NYC! I never had these problems there!
yeah we don't do east end anymore. now san remo in the west end, they are fast with delivery and haven't screwed anything up yet. I am so mad. I am def. disputing the charge. B (the possible fh depending) called the cc company and was like 'what does cream of sum young guy even mean??' It was quite hilarious. the cc guy was like 'sir i do not know' ha ha ha no more nagahama
curliegirl
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Wow, not to be rude, but that's kinda funny, but definitely messed up. In all honesty, what is calling the newspaper really going to do? Probably nothing but waste your time. I am a vengeful person, but really, just forget it and don't give them your business again, and tell everyone you know.
P.S. I almost went there on Saturday too!
Beth1210
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
I would dipute the charge for sure
we order from the new sushi place- I forgot why we stopped with them-
I will fm you the name tomorrow if you want
LisaJill
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Would you believe I just called Nagahama to speak to the manager. I was told that I was not to call there again, that they would not serve me, etc. I did not receive an apology for what happened AND they told me that I was lying to them about being pranked! I cannot believe they could not muster up an apology for their poor treatment. I am livid. How a company treat patrons like this? I sooo need to get them!
Soon2BeMrs2006
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
contact BBB right away and call your credit card company and dispute the charge
curliegirl
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
Posted by LisaJill
Would you believe I just called Nagahama to speak to the manager. I was told that I was not to call there again, that they would not serve me, etc. I did not receive an apology for what happened AND they told me that I was lying to them about being pranked! I cannot believe they could not muster up an apology for their poor treatment. I am livid. How a company treat patrons like this? I sooo need to get them!
I retract my statement, do whatever you want, they need to have something done to them!!! That is soooooo wrong.....
EJSD2006
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
you should drive down there and talk to them directly. tell them that you've already gotten the word out to 100's of people on this website that they treat people horribly and then fake like you are going to contact the better business bureau. while you're at it, throw the sushi on the ground and ask if them how they like cream of sum young guy!
mclane
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
I just told all of the girls from the knot- I'm totally boycotting that place! they are too!
lawbizz11
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
call shame on you!
PegaLega
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Re: NWR: You have to hear my takeout story (nahagahama, long beach)! I am sooo mad!
I would dispute the charge-if you are going to do it call them right away! Also-if you call the phone company cant they give you the number that called you-the prank?
