We are waiting for the baby's furniture to be delievered. Who wants to bet that they will show up within the next half hour (they should have been here 20 minutes ago)? That the furniture will be fine? That all the pieces will be here? Keep in mind my past luck
ambersmom
Posted:
Member since
Re: OK who wants to take a bet?
I had problems with BRU's delivery too. Badly busted dresser, etc. Ugghh
1017Bride
Posted:
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Re: OK who wants to take a bet?
I remember when my friend got the baby furniture and she was annoyed because they gave them a 6 hour window.
swags1016
Posted:
Member since
Re: OK who wants to take a bet?
Well they came back with the right crib.
When I called BRU I said I am not mad about the broken dresser- that happens, but the wrong crib that is stupid. He tried to blame it on the delivery people and he couldn't. I told him you guys pulled the wrong crib no if's and's or buts! He told me they didn't have anymore of the cribs there. I told him we looked at the next order and it was cherry wood so no way that was ours, you guys screwed up right crib wrong finish why is it so freaking hard to admit your mistake! I then said that means someone there probably failed an IQ test. That pissed him off. He put me on hold and low and behold they found our crib So they poor guys had to come back.
He will call me in 2 days and let me know when I am getting the other dresser. Stupid as$ I hate when people try to blame others for a mistake. Just say sorry and try to make your freaking customer happy.
Oh well. No biggie the baby has a place to sleep so the rest will work out.
Butterflybride
Posted:
Member since
Re: OK who wants to take a bet?
Posted by swags1016
Well they came back with the right crib.
When I called BRU I said I am not mad about the broken dresser- that happens, but the wrong crib that is stupid. He tried to blame it on the delivery people and he couldn't. I told him you guys pulled the wrong crib no if's and's or buts! He told me they didn't have anymore of the cribs there. I told him we looked at the next order and it was cherry wood so no way that was ours, you guys screwed up right crib wrong finish why is it so freaking hard to admit your mistake! I then said that means someone there probably failed an IQ test. That pissed him off. He put me on hold and low and behold they found our crib So they poor guys had to come back.
He will call me in 2 days and let me know when I am getting the other dresser. Stupid as$ I hate when people try to blame others for a mistake. Just say sorry and try to make your freaking customer happy.
Oh well. No biggie the baby has a place to sleep so the rest will work out.
I hate people like that too. They drive me crazy. It takes a lot more energy to blame it on somebody else than to just admit you're wrong, so just do the easy and RIGHT thing. Nobody in customer service jobs seem to understand that their main goal is to satisfy customers any more. It's really sad.
At least you got the right crib so quickly. Sorry you had to go through that
