Omega Bus Express

Now I can't seem to remember who, but some lovely bride on here recommended them to me for a coach bus for guests. So far, they are the ONLY place that isn't booked solid for my date (and I've called about 15 places) and they are reasonably priced and I like that they run out of Brooklyn. Well, FMIL and I have been playing phone tag with them all week trying to book this bus. Finally, we get in touch with the lovely, non-English speaking Irena. Despite their language barrier and BOTH of their thick accents, FMIL somehow gets through all the logistics, though I shudder to think of the mistakes, and Irena says she's going to send a contract via e-mail. Well we waited and waited and nothing. So FMIL says, you call and give her the e-mail address again. So I called and I said you've been speaking to Veronica O'Connor regarding a May 14th, 2010 reservation, I was wondering if you had gotten a chance to send that contract or maybe the e-mail address was wrong and I'd like to verify. Irena's response? 'Okay, how many pasengers.'

So my question is this- bride who recommended them (or anyone with experience with them!)- How in the hell did you actually get through booking with them? LOL! Should I speak to a manager? Or should I just go down there and do this in person? I wanna get it DONE! TIA!

Bumpity bump, I know it was a 2010 bride!!!