Online retailer problem, dont know what to do! (Long)

jrl0223 Posted: Feb 24, 2004 01:16 PM

Online retailer problem, dont know what to do! (Long)

I ordered personalized ribbons from HighRibbons.com (after lots of price comparisons, I thought they were one of the cheapest). During the process of placing the order online, I was asked when I needed to receive them by and I indicated 2/23/04 (my e-party isn't until June but I wanted to have them quickly). I received an e-mail order confirmation after placing the order. 2/23 came and went and no package.

I have e-mailed them 3 times already wanting to get a status on my order and haven't gotten a response. There is a section on their website for order status but the shipping info has not been updated, leading me to believe it hasn't shipped. There is no phone # on their website, just a fax. I called it anyway and there was an option for leaving a message which I did and did not get a call back.

I looked up on the Houston BBB website and they are registered and acceptable. There was a phone # listed but when I called it was out of service. I dont know what else to do. How long should I wait until I order them from somewhere else? But I was charged for this order already. Help?

VickiC Posted: Feb 24, 2004 01:18 PM

Re: Online retailer problem, dont know what to do! (Long)

I would fax them a letter telling them that you've been charged for the items and you haven't received it yet. I would also print out the part of your order where it shows your shipping status and fax that too. Give them every number available for you and then give them a couple days to get back to you.

neesiepie Posted: Feb 24, 2004 01:19 PM

Re: Online retailer problem, dont know what to do! (Long)

call 411 information in Houston

anjer4 Posted: Feb 24, 2004 01:20 PM

Re: Online retailer problem, dont know what to do! (Long)

i would do some heavy duty investigating especially if you've already been charged. this company might be scamming you but there is always a way to find out how to contact someone..is there an address of the business?

Ladybug63 Posted: Feb 24, 2004 01:23 PM

Re: Online retailer problem, dont know what to do! (Long)

I would fax them a letter as well with your problem. If this is not resolved in a week. I would dispute the charge on your credit card. (Hopefully thats how you paid.) This way you will not be out any money and you can look elswere. Good job ordering way early!

jrl0223 Posted: Feb 24, 2004 01:23 PM

Re: Online retailer problem, dont know what to do! (Long)

There is an address and I've tried calling Houston 411. They have no record of a number at that address. I've also tried the reverse phone directory with no luck.

luvsun27 Posted: Feb 24, 2004 01:34 PM

Re: Online retailer problem, dont know what to do! (Long)

How did you pay? With a credit card? Ask you credit card company for the vendor information...they should be able to give you a phone number...or dispute the charges.

ChristineC68 Posted: Feb 24, 2004 01:38 PM

Re: Online retailer problem, dont know what to do! (Long)

Call your credit card company to see if you have been charged yet. If not find out about preventing charges for the amount & vendor (they may have a DBA though).

Email the company and tell them that you are cancelling the order and that you will refuse the shipment and contest any charges made to your credit card company.

Pookiesangel Posted: Feb 24, 2004 01:44 PM

Re: Online retailer problem, dont know what to do! (Long)

Posted by anjer4

i would do some heavy duty investigating especially if you've already been charged. this company might be scamming you but there is always a way to find out how to contact someone..is there an address of the business?

If you paid by credit card, call your credit card company, they can help you investigate, and can probably get a phone number with you.

But it could also be a shipping plm, if it's coming UPS, call the main number, see if they have any packages for your address, sitting on a truck somewhere