Re Post: NWR: FIOS or Time Warner Cable??

So, I currently have time warner cable. They've been good to me thus far but whenever there's an issue, it doesn't get solved. Here's my issue and why I am contemplating switching...

Last week, I went and got a HD box for DH's game room (as a surprise). I set everything up and hooked the cable in and it worked!! However, I had limited internet access. This is because the cable modem is in his game room, accessing the only cable port in the room. So I get a splitter so I can regain my internet speed. Well, that situation made me lose my phone connection. So I go to TWC and they told me that either the splitter or the cable modem box was really weak. They gave me a new splitter and told me to call if nothing changed. Nothing changed...fast forward to today. I contact TWC via internet chat and explain my problem. Their solution, put a new cable port in a different room and the cable modem should be fine. Ok good solution (I guess). It will cost me an additional $80 to fix their mistake. I told them no way. Money is tight. Maybe I'm wrong (I probably am) but why should I pay them to fix their problem??? I didn't ask for a weak modem, they provided that.

I want to stay a loyal customer, but FIOS is looking better every day...

So what are the pros of FIOS??? Should I switch?? Should I let this situation go?? HELP!

if i could, i would switch to fios but it is not available in my area

i have family with fios who love it...i dont know how the price compares all i know is time warner is not very helfpul dealing with situations. my bill just increased $20 because my 2nd year with them is up and so they dont give me as great of a discount anymore...basically saying they dont value old customers as much as new customers

get fios!

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Posted by pjc92980

if i could, i would switch to fios but it is not available in my area

i have family with fios who love it...i dont know how the price compares all i know is time warner is not very helfpul dealing with situations. my bill just increased $20 because my 2nd year with them is up and so they dont give me as great of a discount anymore...basically saying they dont value old customers as much as new customers

get fios!

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That's what I was thinking. DH loves going to my parents house because they have FIOS with all the channels. My bill with TWC keeps going up too and yet they never seem to offer anything to keep me with them...