Really Upset and Need Advice - Grab a Drink and a Snack
When I initially met with our florist, our consultant based the number of centerpieces we would need on our minimum, which is 100. He quoted us for 8 centerpieces because I would have some tables of 13 along with the tables of 10. This was back in November. I didn't question it because I figured he knew what he was doing.
Fast forward to today. I went to the florist today to make some changes to the flowers we are going to use for our centerpieces. She asked me how many guests I was expecting and I said anywhere around 115-120. She then looked at the contract and told me off the bat I would need more centerpieces and upped our number to 13 centerpieces. She said to me that she always tells her brides to overshoot the number because it's always better to have to take away centerpieces instead of adding, which makes perfect sense. She said she has no idea why our original consultant made our contract based on our minimum but she intimated that he was fired from the company for similar practices.
So no we're in a position where we literally have to pay for someone's mess up. In addition, had he done the right thing and based our quote on the number of people we were expecting, we would've been eligible for a discount based on the amount of money we spent. We did get a discount for what I thought was due to the fact we were a personal referral (who knows now)but now that we are adding centerpieces we would have been eligible for a discount based on volume. Now I'll never ever have the full picture of what we would have been paying based on the full set of facts.
I probably should have been more forceful and told him that we would need 10 centerpieces instead of 8, but he insisted that 8 was the correct number because we are going to have tables of 10 and 13. Why would I argue? I also feel that if you have an employee who was fired for routinely low-balling the numbers just so that customers had to pay more later on, you owe it to your clients to do the right thing.
Originally our new consultant said there was nothing she can do about re-working the contract or ensuring I could receive the benefit of the discount in light of the circumstances, but after I almost started crying in her office she said she would talk to her manager on Tuesday. I'm also going to talk to CHCC since this florist is one of their recommended vendors.
At the end of the day the discount will probably not amount to much, but we're looking at the possibility of spending an additional $500-$750 because of someone else's unethical behavior. I just feel that at the very least, considering the circumstances, we should get it.
I'm also mad at myself for not being more forceful but I trust this particular vendor more than anyone else and I feel tremendously let down and betrayed. Had we had all the information we were entitled to, I feel like we could have made a better educated decision and continued to shop around. I just feel really cheated.
I don' think there's anything else than can be done. We're kind of at their mercy at the moment so we'll have to pay whatever they tell us to pay. Feeling this helpless and taken advantage of is the worst part of this experience.
What do you guys think? I really don't know what else to do.
Fast forward to today. I went to the florist today to make some changes to the flowers we are going to use for our centerpieces. She asked me how many guests I was expecting and I said anywhere around 115-120. She then looked at the contract and told me off the bat I would need more centerpieces and upped our number to 13 centerpieces. She said to me that she always tells her brides to overshoot the number because it's always better to have to take away centerpieces instead of adding, which makes perfect sense. She said she has no idea why our original consultant made our contract based on our minimum but she intimated that he was fired from the company for similar practices.
So no we're in a position where we literally have to pay for someone's mess up. In addition, had he done the right thing and based our quote on the number of people we were expecting, we would've been eligible for a discount based on the amount of money we spent. We did get a discount for what I thought was due to the fact we were a personal referral (who knows now)but now that we are adding centerpieces we would have been eligible for a discount based on volume. Now I'll never ever have the full picture of what we would have been paying based on the full set of facts.
I probably should have been more forceful and told him that we would need 10 centerpieces instead of 8, but he insisted that 8 was the correct number because we are going to have tables of 10 and 13. Why would I argue? I also feel that if you have an employee who was fired for routinely low-balling the numbers just so that customers had to pay more later on, you owe it to your clients to do the right thing.
Originally our new consultant said there was nothing she can do about re-working the contract or ensuring I could receive the benefit of the discount in light of the circumstances, but after I almost started crying in her office she said she would talk to her manager on Tuesday. I'm also going to talk to CHCC since this florist is one of their recommended vendors.
At the end of the day the discount will probably not amount to much, but we're looking at the possibility of spending an additional $500-$750 because of someone else's unethical behavior. I just feel that at the very least, considering the circumstances, we should get it.
I'm also mad at myself for not being more forceful but I trust this particular vendor more than anyone else and I feel tremendously let down and betrayed. Had we had all the information we were entitled to, I feel like we could have made a better educated decision and continued to shop around. I just feel really cheated.
I don' think there's anything else than can be done. We're kind of at their mercy at the moment so we'll have to pay whatever they tell us to pay. Feeling this helpless and taken advantage of is the worst part of this experience.
What do you guys think? I really don't know what else to do.
