RP from BHB houseofbrides.com??

STAY AWAY. NO QUESTIONS ASKED.

Funny I should see this today - I canceled my order through HouseofBrides.com not 1 hour ago, and I will never look back. Never have I had such horrendous customer service and treatment. It's certainly the first time I've been told off by someone in a 'customer service' position - and hung up on. I never got a confirmation email from them for my order (placed a month ago) -- After calling almost daily for two weeks and finally speaking to the only person with an answer, I asked why I was never connected to her before, I was told, 'Probably because we have other customers besides you.' You think I'm kidding.

They claim to not have processed my order (remember: placed a month ago) due to a discrepancy between the address on file with my credit card and the billing address I placed on my order form.... Yet they have debited the $555 from my bank account (without the correct billing address on file?????). SHADY. RUDE. I never received e-mail notification of any of this - an e-mail source I specifically watched for a notice from for a MONTH! When I called, I was told over and over that I would be called back with an answer 'within the hour' - have yet to receive a call from anyone at House of Brides.

And *almost* funny - the first time I called, I was told by another representative that I hadn't gotten my confirmation due to the Chinese New Year... No research done. Sound like a made-up answer to anyone else?

I just hung up from ordering my dresses from a local store - the place where I originally saw them - for a little more money and rush delivery, as my wedding is May 17th of this year. When I mentioned to this store's salesperson that I needed some emergency help and that I'd had atrocious treatment from an online vender, she immediately asked, 'Did you order from House of Brides?' Wish I'd known. Only hope I can get my money back now, but will go to any length to get every cent back from them. Unbelievable.

Stay away.