so annoyed! vent!
so i absolutely love my chapel but the customer service is sorely lacking. they've always been really nice but they really dont have their act together.
first, i booked with a lady who sent me a letter with the details of our date and pricing with the wrong couples name on it. i called and she said that shes sorry, she has all my correct info but just forgot to change the name in the word doc when she printed out the letter. ok, fine.
then i called her and emailed her a few times like 3 months ago to arrange our first meeting with the minister, no contact back. i call the minister, no contact back. i call and ask for the main line and im told that the lady who i was dealing with wasnt there anymore (fine...but no email message and her vmail was still active!)
ok, so i get connected to the new person who i ask to confirm all our details. starts reading all the wrong info. oops! she had the wrong file in front of her! ok, she confirms our details including that we want an organist and sets up a meeting with the minister. i get the organist phone number so i could discuss music with him directly but i will pay the church directly for his services. i call him today and he was very nice but knew nothing about our wedding date. thank God he said he was available though. then he asks if they went over fees with me and i say, yes, they told me $275 and i have a contract with that amount which he said was incorrect.
i call the church...she advises that the fee is correct and shes not sure why he doesnt know about the date but she will speak with him. now i get an email from him saying that hes waiting for a call back but that fee is definately incorrect.
welllll......hate to burst someones bubble but im not paying more than $275, if they quoted me the wrong fee, they will have to pay him the rest! i swear, they better not say i have to pay a dime more...cuz im not
sorry, just POed!![]()
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first, i booked with a lady who sent me a letter with the details of our date and pricing with the wrong couples name on it. i called and she said that shes sorry, she has all my correct info but just forgot to change the name in the word doc when she printed out the letter. ok, fine.
then i called her and emailed her a few times like 3 months ago to arrange our first meeting with the minister, no contact back. i call the minister, no contact back. i call and ask for the main line and im told that the lady who i was dealing with wasnt there anymore (fine...but no email message and her vmail was still active!)
ok, so i get connected to the new person who i ask to confirm all our details. starts reading all the wrong info. oops! she had the wrong file in front of her! ok, she confirms our details including that we want an organist and sets up a meeting with the minister. i get the organist phone number so i could discuss music with him directly but i will pay the church directly for his services. i call him today and he was very nice but knew nothing about our wedding date. thank God he said he was available though. then he asks if they went over fees with me and i say, yes, they told me $275 and i have a contract with that amount which he said was incorrect.
i call the church...she advises that the fee is correct and shes not sure why he doesnt know about the date but she will speak with him. now i get an email from him saying that hes waiting for a call back but that fee is definately incorrect.
welllll......hate to burst someones bubble but im not paying more than $275, if they quoted me the wrong fee, they will have to pay him the rest! i swear, they better not say i have to pay a dime more...cuz im not
sorry, just POed!
