Frank at FM is amazing. I have been emailing him like crazy these past few months with a million questions and he has been super helpful. I also wanted to change things on our contract last minute (for budget reasons, and realizing we don't need certain things we originally booked) and he had no problem with it.
I also went to Barrons yesterday to order my cathedral veil, and the guy there was great. He was very helpful and knew exactly what I wanted and gave me great suggestions after seeing a pic of my dress. He will even have the veil ready in 3 weeks when I go for my first fitting.