time warner s*cks

I am so angry right now. Fh called time warner over a week ago to hook up our cable and internet at our new apartment. They where scheduled to come today between 2-6. FH had to take a half of day so he could be there when they come. (When he does not work he does not get paid. So we lost out on some money for this). Last night my brother came into Queens from teh city. He moved my computer and printer to my apartment. This way when time warner comes today in would be all hooked up. (Keep in mind all my wedding stuff is on my computer and my wedding is in 14 days.) Well Fh waited at teh apartment and waited. At about 5 the man shows up and tells him it is dark he not set us up tonight. The next time he can come back would be next wed between 8-1. I mean really how rude is that. What kind of customer service. Why would they give a window to 6 when it gets dark at 4:30. So now I am absolutely freaking out with the amount of wedding stuff that needs to be done on the computer and that is saved on the computer until next wed. Plus my bachlorette party is sat night and everyone was coming to see my new apartment for drinks and appts first. Now I have no music or tv for them. I do not know what to do I am literally freaking out. How am I supposed to do my wedding stuff. I really want to go down to time warner and scream at them........

Sorry needed to vent....

I would call them IMMEDIATELY and speak with a supervisor. Tell this that this unacceptable. Explain to them that your FH lost a half days pay to be home waiting. Why on earth would they give an appt 's with a time window like that if the work can't be done when it dark outside. Also go into the fact that you have guests coming this weekend because you are getting married soon and you need them to correct this immediately. They have to give you an immediate appt because this is NOT your fault.
I have Time Warner also and it's oneproblem after the next with them. Everytime i call I immediately ask to speak to a supervisor. The regular customer service reps can't do anything. I hope everything works out. But definitetly call them tonight and get this resolved. If you don't get the answer you want KEEP calling back until you do.

Good Luck!!!!

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Posted by gip32680

I would call them IMMEDIATELY and speak with a supervisor. Tell this that this unacceptable. Explain to them that your FH lost a half days pay to be home waiting. Why on earth would they give an appt 's with a time window like that if the work can't be done when it dark outside. Also go into the fact that you have guests coming this weekend because you are getting married soon and you need them to correct this immediately. They have to give you an immediate appt because this is NOT your fault.
I have Time Warner also and it's oneproblem after the next with them. Everytime i call I immediately ask to speak to a supervisor. The regular customer service reps can't do anything. I hope everything works out. But definitetly call them tonight and get this resolved. If you don't get the answer you want KEEP calling back until you do.

Good Luck!!!!

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I would definately call and ask for a supervisor. Tell them you need them to come this weekend!! That is totally unacceptable. If you cant get anywhere tell them you will report them to the Better Business Bureau or go to Channel 11 and get Help me Hooward. I would also ask for credit on the account for the amount of money FH was out of work waiting for them.
Good Luck

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Posted by angels914

I just spoke to FH who is a Foreman for Time Warner... he told me that they are Contractors that do that work .... and his office can't do anything for you ! I wish I could have helped you out !!!!!!!!!!! He said once it does get dark out and the contractors can't see what is going on, then yes they will come back at another time ( which really stinks!!!!!!!)

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Thanks for asking him for me. I would totally understand about not being able to do work when it is dark at night if they didnt give a time frame of 2-6. Especially when we know that i starts getting dark at around 4:30. Then the man came there told fh and then laughed when he said he took half a day.

I called time warner. The first time I asked to speak to a supervisor , after being on hold for 35 minutes I hung up and tried again. The second time I called I got a nice lady on the phone. I told her the situation and about the fact I am getting married and need the info on my computer. She said the supervisor is on the phone right now and he will call me right back. Well it is 5 hours later and I have yet to hear from them. My mother came home at about nine and was furious about the situation so she decided to call. She talked to teh supervisor who said she needed to talk to the regional head. She said this person will call her right back. Needless to say we have not heard from them either. I would have to say that this is seriously the worst customer service I have ever dealth with. I am definitely going to contact better business bureau. Tomorrow I think I will take a little drive to the office This whole mess is the last thing I need right now with the amount of stress I am going through trying to put tog a 300 person wedding..

I agree 110% .. Time Warner is the worst..

When DH and I moved to Queens I had to have them come here 4 times to set it all up! First the internet didn't work, then the phone, then the HD/DVR box kept freezing, then the other HD box would freeze. It was a nightmare... but everytime it happened I called up, spoke with a manager, and the problem would get fixed when it was convenient for me. (meaning after 5 so I could be home from work)

Fight them!

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Posted by Hawks Nest

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Posted by angels914

I just spoke to FH who is a Foreman for Time Warner... he told me that they are Contractors that do that work .... and his office can't do anything for you ! I wish I could have helped you out !!!!!!!!!!! He said once it does get dark out and the contractors can't see what is going on, then yes they will come back at another time ( which really stinks!!!!!!!)

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Thanks for asking him for me. I would totally understand about not being able to do work when it is dark at night if they didnt give a time frame of 2-6. Especially when we know that i starts getting dark at around 4:30. Then the man came there told fh and then laughed when he said he took half a day.

I called time warner. The first time I asked to speak to a supervisor , after being on hold for 35 minutes I hung up and tried again. The second time I called I got a nice lady on the phone. I told her the situation and about the fact I am getting married and need the info on my computer. She said the supervisor is on the phone right now and he will call me right back. Well it is 5 hours later and I have yet to hear from them. My mother came home at about nine and was furious about the situation so she decided to call. She talked to teh supervisor who said she needed to talk to the regional head. She said this person will call her right back. Needless to say we have not heard from them either. I would have to say that this is seriously the worst customer service I have ever dealth with. I am definitely going to contact better business bureau. Tomorrow I think I will take a little drive to the office This whole mess is the last thing I need right now with the amount of stress I am going through trying to put tog a 300 person wedding..

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They tried that with me too 'someone will call you back...', but I demanded to be left on hold until they picked up.. and if I got 'disconnected', I simply hung up and called again. They are horrible..

why would the guy laugh at your FH for taking the day off, they give these outrageous times of 12-4, 2-6 so what do they expect people to do? I hate that, Last year i had problems with the tv in my room and i couldnt take a day off JUST to wait for the cable guy, and i obviously couldnt do it after work, its bc of this reason.

I do have to say recently i got lucky, I called up to schedule an appt for a problem and the lady told me that she thinks theres a guy right in the area and she will send him over when he gets a chance but if not he will come tomorrow. I was shocked when seriously 10 mins later the doorbell rang and it was him

i would call & speak with someone higher up on the chain & explain everything. first & foremost, BE NICE...speak from ur heart & make 'em feel bad I gaurantee they'll send someone sooner especially since ur wedding is involved. tell them u were appalled & if they can't accomadate u u're going to cancel ur service with them

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Posted by Hawks Nest

Thanks for asking him for me. I would totally understand about not being able to do work when it is dark at night if they didnt give a time frame of 2-6. Especially when we know that i starts getting dark at around 4:30. Then the man came there told fh and then laughed when he said he took half a day.

I called time warner. The first time I asked to speak to a supervisor , after being on hold for 35 minutes I hung up and tried again. The second time I called I got a nice lady on the phone. I told her the situation and about the fact I am getting married and need the info on my computer. She said the supervisor is on the phone right now and he will call me right back. Well it is 5 hours later and I have yet to hear from them. My mother came home at about nine and was furious about the situation so she decided to call. She talked to teh supervisor who said she needed to talk to the regional head. She said this person will call her right back. Needless to say we have not heard from them either. I would have to say that this is seriously the worst customer service I have ever dealth with. I am definitely going to contact better business bureau. Tomorrow I think I will take a little drive to the office This whole mess is the last thing I need right now with the amount of stress I am going through trying to put tog a 300 person wedding..

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OH MAN
i just read all this &
I am so sorry this isn't working out better! Fingers crossed!!

I hate Time Warner with an undying passion....but I live in a coop that only allows them they are the very worst ughhhhhhhhhhhhhhh