To top off my already wonderful week, I thought I'd share my experience with Best Buy...Long but it's a warning to everyone!
I'm never shopping at Best Buy again...here's why:
I bought my mother the Season 4 Sopranos box set for her birthday last week at the Best Buy on Old Country Road. She tried to watch it on Friday, and after struggling to get the thing to play, she gave up, it kept shutting off. When she tried another disc, it was mixed up. What was on the second disc was supposed to be on the first.
I picked it up from her Saturday so I could exchange it for her. Before we did, my DH opened it up to check it out. Before he even put it in the machine he knew the problem..it was a FAKE. The DVD's in the set were consumer dvd's (they are purple, not silver), with computer CD labels duplicated to look like the box set versions. Now, when we bought it, it was perfectly shrink wrapped with a Best Buy sticker on it, no way in hell we would have know it was tampered with, it was factory sealed.
So I call the lovely people at Best Buy to explain, and they had the nerve to tell me that they couldn't take it back because whatever happened to it after it left the store isn't their responsibility. I flipped out and asked to speak to the manager. After waiting 20 minutes on hold, the angel face of a manager tells me that I have to call the Best Buy customer service line because he can't take back fake merchandise. I said 'really, so you can sell fake merchandise but you can't take it back?'. Then he had the nerve to accuse me of doing the switching! I was really ripe this weekend because my nerves were shot from a lot of other stuff going on, and this guy was on the receiving end so I flipped out.
I call the main number, and they tell me the same thing and say I have to call the merchandiser because Best Buy is not responsible for what is in the package when sold UM WHAT?! I spent over 80 bucks on this boxset and you are going to send me to HBO to work it out...isn't it YOUR problem if someone is tampering with your merchandise?! I freaked again, threatened to call the authorties and every major news organization and expose them as frauds who sell illegal dvd's, and finally got a supervisor. She called the store I bought it in, who told her that there have been a few other incidents of this in the past couple of months. So, they let me go in and exchange it.
After this hassle, I want nothing to do with that store.
Just be warned, check the dvd packages VERY carefully when you pick them up. If the stickers look out of place, the seams on the shrink wrap look out of whack, pick another one. I don't know what it will do, because ours was perfect...but if you have a problem, don't be afraid to get pissed to get satisfaction!
I bought my mother the Season 4 Sopranos box set for her birthday last week at the Best Buy on Old Country Road. She tried to watch it on Friday, and after struggling to get the thing to play, she gave up, it kept shutting off. When she tried another disc, it was mixed up. What was on the second disc was supposed to be on the first.
I picked it up from her Saturday so I could exchange it for her. Before we did, my DH opened it up to check it out. Before he even put it in the machine he knew the problem..it was a FAKE. The DVD's in the set were consumer dvd's (they are purple, not silver), with computer CD labels duplicated to look like the box set versions. Now, when we bought it, it was perfectly shrink wrapped with a Best Buy sticker on it, no way in hell we would have know it was tampered with, it was factory sealed.
So I call the lovely people at Best Buy to explain, and they had the nerve to tell me that they couldn't take it back because whatever happened to it after it left the store isn't their responsibility. I flipped out and asked to speak to the manager. After waiting 20 minutes on hold, the angel face of a manager tells me that I have to call the Best Buy customer service line because he can't take back fake merchandise. I said 'really, so you can sell fake merchandise but you can't take it back?'. Then he had the nerve to accuse me of doing the switching! I was really ripe this weekend because my nerves were shot from a lot of other stuff going on, and this guy was on the receiving end so I flipped out.
I call the main number, and they tell me the same thing and say I have to call the merchandiser because Best Buy is not responsible for what is in the package when sold UM WHAT?! I spent over 80 bucks on this boxset and you are going to send me to HBO to work it out...isn't it YOUR problem if someone is tampering with your merchandise?! I freaked again, threatened to call the authorties and every major news organization and expose them as frauds who sell illegal dvd's, and finally got a supervisor. She called the store I bought it in, who told her that there have been a few other incidents of this in the past couple of months. So, they let me go in and exchange it.
After this hassle, I want nothing to do with that store.
Just be warned, check the dvd packages VERY carefully when you pick them up. If the stickers look out of place, the seams on the shrink wrap look out of whack, pick another one. I don't know what it will do, because ours was perfect...but if you have a problem, don't be afraid to get pissed to get satisfaction!
