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Uggghhhh...Problem with Shower Return at Fortunoff

Original post by Ang&Rich

So...there was something on my registry that has since been discontinued but someone bought a few pieces (of the set). No one told me it was being discontinued but that's besides the point. I went and bought a completely different set so that I would have a complete one and went to Fortunoff to return the few pieces that I had. We come to find out that the person (whose name they gave us) purchases the items somewhere else and Fortunoff marked them as purchased on our registry. Now Fortunoff won't take them back and I think that is BS. They should not have marked them as purchased if they in fact were not! So now I am stuck with these things? I hardly find that fair...what should I do? Should I go back and fight fortunoff on this?
LuvMyMichael Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff


Posted by neeniebean86

Good Luck, Ang!

if all else fails... tell them you 'know people'!




Go for it! Fight your heart out girl! Good Luck Ang.
VS11 Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff

your right Ang....

dont get yourself all upset...you will resolve this..and if worse came to worse..just tell the girl that you notice a crack in whatever she bought you and find out where she bought it..if you dont want her to feel bad.

good luck
bubbles Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff

I don't understand why you would expect a store to take something back that was not purchased at the store? I think the fact that they took off the purchase for you when your guest called them and told them it was purchased somewhere else shows good customer service, I can't tell you how many duplicates I received off of my BBb registry because my guests bought them elsewhere and BBB did not remove them from my registry.
Dooodles Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff


Posted by bubbles

I don't understand why you would expect a store to take something back that was not purchased at the store? I think the fact that they took off the purchase for you when your guest called them and told them it was purchased somewhere else shows good customer service, I can't tell you how many duplicates I received off of my BBb registry because my guests bought them elsewhere and BBB did not remove them from my registry.




Your first and only post is to t alk about your registry? Who are you?
Dooodles Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff


Posted by bubbles

I don't understand why you would expect a store to take something back that was not purchased at the store? I think the fact that they took off the purchase for you when your guest called them and told them it was purchased somewhere else shows good customer service, I can't tell you how many duplicates I received off of my BBb registry because my guests bought them elsewhere and BBB did not remove them from my registry.




You may want to get back to work. Your bosses at Fortunoff may get mad at you.
brooklynbridezilla Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff


Posted by Dooodles


Posted by bubbles

I don't understand why you would expect a store to take something back that was not purchased at the store? I think the fact that they took off the purchase for you when your guest called them and told them it was purchased somewhere else shows good customer service, I can't tell you how many duplicates I received off of my BBb registry because my guests bought them elsewhere and BBB did not remove them from my registry.




You may want to get back to work. Your bosses at Fortunoff may get mad at you.





Ang, any news?
LFitzy79 Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff

okay, so this might be a pain in the ***, but what about going to other places that carry that china, and having them check the bar codes to see if they were purchased there? or going to another fortunoffs, and not telling them that it was a registry gift, just that you are returning it, you might not get the same amount of money back, but at least it would be done with...

Dooodles Posted:

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Ang got it taken care of.

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