Brides Helping Brides ™ - Uggghhhh...Problem with Shower Return at Fortunoff

Ang&Rich Posted: Jul 04, 2005 09:05 AM

Uggghhhh...Problem with Shower Return at Fortunoff

So...there was something on my registry that has since been discontinued but someone bought a few pieces (of the set). No one told me it was being discontinued but that's besides the point. I went and bought a completely different set so that I would have a complete one and went to Fortunoff to return the few pieces that I had. We come to find out that the person (whose name they gave us) purchases the items somewhere else and Fortunoff marked them as purchased on our registry. Now Fortunoff won't take them back and I think that is BS. They should not have marked them as purchased if they in fact were not! So now I am stuck with these things? I hardly find that fair...what should I do? Should I go back and fight fortunoff on this?

Dooodles Posted: Jul 04, 2005 09:09 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Why would they mark the items purchased if they were not purchased from Fortunoff? I think I would call their corporate offices and write some letters. I can't see how having this discussion with a manager is going to help you. I can only see it frustrating you even more and then I'll have to go beat them up for you.

I would press the issue that if they marked it off your registry as purchased, then they need to step up to the plate since it meant you could not REMOVE the items from your registry (and mention that you tried doing that).

azoodie Posted: Jul 04, 2005 09:15 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

that really ***** ang!!!! do you know where it came from? i would definitely talk to a manager and if it doesn't get resolved maybe you can return it to the other place for store credit?

N.Y.bride Posted: Jul 04, 2005 09:19 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

fight, fight fight. They would not have marked them as purchased unless they were. I think theyre lying because they dont want them back because they were discontinued.

Anghuy1 Posted: Jul 04, 2005 09:54 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

You should absolutely go back and talk to the manager. If it's on your registry and if they took the item off the list, they should take it back. That is ridiculous that they are not more flexible considering you chose them to register and all the money your guests have spent on gifts there.

csorisi Posted: Jul 04, 2005 09:55 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

People can call fortunoff & tell them that it was purchased at another store & the item can be taken off the registry. My Matron of Honor did that for my gift b/c she lives out of state. The reason why they do that b/c if someone was going to buy you the item at Fortunoff the person who bought you the stuff wants to make sure you don't get duplicate. Is there any way to ask the person who bought you the plates where they got them b/c you couldn't complete the set & decided to buy another one, Or look around & see what other stores have it--usually if Fortunoff carries it so does Macys or Bloomingdales but you will have the same sticker problem at bloomingdales.

I didn't mind that they took the items off my registry b/c at least I wouldn't have to waste time returning things that I got duplicates of. I hope it works out

NPbride Posted: Jul 04, 2005 10:46 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Posted by N.Y.bride

fight, fight fight. They would not have marked them as purchased unless they were. I think theyre lying because they dont want them back because they were discontinued.

Def. fight, fight, fight! That is BS! I had problems with my registry too and they could not have cared less! Go to corporate if you have to!

Mrs. dleeny Posted: Jul 04, 2005 10:55 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

that's baloney! you can't buy it somewhere else and have it marked on another stores registry... sounds like BS to me

I would ask to speak to a manager.

july06bride Posted: Jul 04, 2005 11:42 AM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

I dont mean to intrude on the '05 board, but I know that it does get done where places mark it off the registry even if it wasnt bought there...

my friend registered at macys for her china but i found it cheaper and on sale (call me cheap ) at fortunoffs...i called macys and asked them if they could take it off the registry and they did... so she and her guests knew how many sets she had left to buy...

BUT- if FORTUNOFFS took the item off the registry they should accomodate you since it is NOT your fault!!!! SO I agree- FIGHT IT! GOOD LUCK!

suezboss Posted: Jul 04, 2005 12:01 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Talk to a manager.

Jennifer or Christina (I was there yesterday ) go to the Bridal Dept. they work in that dept. I was able to get approval from Jennifer to get my plates at a 1 time discount as to what people on my registry paid (not the INSANE price they were at for the past few weeks)...

I would DEFINATELY go back an firght on it. Mention to them that the only reason you REGITSTERED there was BECAUSE OF THE FACT that you can THEN RETURN what is on your registry for store credit!!!

Is there a way you can go to the other store to return the items if all eles fails?

LET ME KNOW IF YOU NEED HELP- I can be very pushy when I wanna be!

Esor Posted: Jul 04, 2005 12:46 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Posted by Ang&Rich

So...there was something on my registry that has since been discontinued but someone bought a few pieces (of the set). No one told me it was being discontinued but that's besides the point. I went and bought a completely different set so that I would have a complete one and went to Fortunoff to return the few pieces that I had. We come to find out that the person (whose name they gave us) purchases the items somewhere else and Fortunoff marked them as purchased on our registry. Now Fortunoff won't take them back and I think that is BS. They should not have marked them as purchased if they in fact were not! So now I am stuck with these things? I hardly find that fair...what should I do? Should I go back and fight fortunoff on this?

I might be alone in my opinion, but why should any store take back an item for return or exchange that was not purchased there? They'd lose alot of money if they made that a part of their business practice.

Can you find out where it was purchased and return it at that store?

Ang&Rich Posted: Jul 04, 2005 01:24 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Posted by Esor

Posted by Ang&Rich

So...there was something on my registry that has since been discontinued but someone bought a few pieces (of the set). No one told me it was being discontinued but that's besides the point. I went and bought a completely different set so that I would have a complete one and went to Fortunoff to return the few pieces that I had. We come to find out that the person (whose name they gave us) purchases the items somewhere else and Fortunoff marked them as purchased on our registry. Now Fortunoff won't take them back and I think that is BS. They should not have marked them as purchased if they in fact were not! So now I am stuck with these things? I hardly find that fair...what should I do? Should I go back and fight fortunoff on this?

I might be alone in my opinion, but why should any store take back an item for return or exchange that was not purchased there? They'd lose alot of money if they made that a part of their business practice.

Can you find out where it was purchased and return it at that store?

I understand what your say however I personally disagree - but that's because I have a personal stake at this. The whole reason for the return is to be hush hush about it. I don't want to hurt anyone's feelings about not wanting the item any longer. I do believe that fortunoff should take the item back. They chose to mark my registry as purchased...never did they inform me that it was their policy to accept calls to take things off that were already purchases. Ughhh...going there now to talk to someone. I'll let you all know how it goes...maybe someone else can save themselves the hassle.

February05 Posted: Jul 04, 2005 02:10 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Good Luck, Ang!

if all else fails... tell them you 'know people'!

Happybride2005 Posted: Jul 04, 2005 02:12 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Posted by neeniebean86

Good Luck, Ang!

if all else fails... tell them you 'know people'!

u never know

csorisi Posted: Jul 04, 2005 03:10 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

I think that if they won't take it back after you go back there that you should ask the person who bought it for you where they got it & if they had the receipt so that you can get full credit. I think you have a legitimate reason for asking--they discontinued the set you wanted--it isn't like you just don't want there gift--you just can't get all the pieces now that it is discontinued. Good luck

DMcK Posted: Jul 04, 2005 03:37 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Ang&Rich Posted: Jul 04, 2005 04:49 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

So...I officially HATE fortunoff. Even after a big huge stink they would not accept the items. I can be level headed enough to understand that the items are not from the store but what really pisses me off is that they had the nerve to mark my registry as a purchase. When I questioned them on this the response was 'the customer asked us to do it' and the remarked that it wasn't their doing. At that point I lost it - yes you did do it - Fortunoff made the decision to mark purchased on the registry giving me the false impression that it came from the store.

Whatever...I hate fortunoff.

Happybride2005 Posted: Jul 04, 2005 04:53 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

soon we won't need to regisiter. bad things about macy's registry and now fortunoff. with me, i just want things to disappear for the fortunoff registry

sorry it didn't work out ang

VS11 Posted: Jul 05, 2005 04:31 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

You can buy an item at another store and call to have it removed from your registry. That prevents duplicates..

I have seen it done many,,many times..I even did it for a girlfriends shower. She registered for a cuisinart food processer/mixer. I wasnt able to get to Fortunoff, so I bought it at BB&B. I called up fortunoff to let them know I purchased it at another store and they took it off the registry.

I also let my g-friend kow it was purchased at BB&B,,so if any problems she knew where to return it.

Call the person who gave you the gift..explain the situation and I am more than sure she wont have a problem telling where she bought it....

Just read above post as to why you dont want to ask the girl who gave you the gift....Sorry your going through this...good luck!!! BTW: how do theyknow it wasnt purchased there?

Ang&Rich Posted: Jul 05, 2005 04:49 PM

Re: Uggghhhh...Problem with Shower Return at Fortunoff

Fortunoff has the name of the person who purchased in the system along with the the code PE (Purchased Elsewhere).

We are going to try to go to the outlets and see what can be done. I completely understand that Fortunoff does it prevent duplicates but I don't agree with it. They could have prevented this nonsense by either leaving the items as needed or by making a disclaimer on my registry alerting me to the fact that these items were removed at the customer's request because they were puchased at another store. At least I would have known in advance and saved myself the hassle.