** UPDATE ** FUMINGGGG

I just got off the ophone with our hotel where we have our room block .......

i was told when we signed our contract ppl would be able to book rooms, then my guests started to call and they were told not till a year out.
ok fine, so after the year mark my guests started to call again, again they were told they couldnt until november 1st.
So today guests started to call again, and for the 3RD TIME they are told they are unable to book and they need a group number

now everytime they are told they cant book i get a sh*t load of text messages and phone calls from my guests asking y ....... it is so annoying.

so i called them up and they are like ohh there is a problem in our system, ummm so tell ppl that when they are calling, dont just say u cant book bc then i have to deal with them and i dont have answers.

and i asked them about the group number, she was like there is no group number .......

im like seriously u need to tell ppl how to do there job .......

sorry just venting about something that is probably stupid but just aggrevated the crap out of meeee

*sorry so long

** UPDATE

so my dad just got off the phone with the hotel and they are saying they have no signed contract and we arent even in the system, he was like r u kidding me i have a signed contract in front of me right now ....... needless to say he ended up hanging up on them bc the other woman barely spoke english and kept saying ' sir sir u dont understand' he was like yes i do YOU DONT UNDERSTAND ........

so we are driving out there tomorrow

what hotel did you block?

i ask since we share the same hall....

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Posted by APastries2010

what hotel did you block?

i ask since we share the same hall....

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marriott islandia

What hotel are you using? B/c I have had the same situation!

Except when guests are going online it says no more rooms are available and it turns out they put my room block in for HALF of the # of rooms that are on my contract!

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Posted by FutureMrsSoltan

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Posted by APastries2010

what hotel did you block?

i ask since we share the same hall....

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marriott islandia

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me too

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Posted by APastries2010

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Posted by FutureMrsSoltan

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Posted by APastries2010

what hotel did you block?

i ask since we share the same hall....

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marriott islandia

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me too

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i dont understand how they can give u such wrong information

I hope so bc next time this happens im gonna flip out even more than i did this time

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Posted by APastries2010

i have to call them later to see if they provide direction cards and room block cards etc so ill try and get some info for you

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I know Marriott Residence Inn provided them.

that is so competely irritating, i'm sorry

09er crashing...I blocked rooms at the same hotel. Despite our guests giving our names for the room block when they made reservations, the hotel staff never put them under our block. So then I had to call guests individually to see if they made a reservation so I knew how many OOT bags I needed. Then when I called Marriott Islandia back with the names of people who were booked there to get them under our block so the front desk would know to give them OOT bags they actually asked me if I had the guests' confirmation numbers?!!?!? Are you kidding me... like I collected confirmation numbers from every guest I had to call? They were completely annoyed and actually said 'this is going to be time consuming for us to pull it up in the computer'. Umm...then maybe you should have marked it down when the guest made the reservation!!!

Not to mention they gave everyone different room rates, luckily for the guests, most of those rates were cheaper than the block rate but then what was the point of the room block? Eventually that was resolved in my guests favor but not without the patience of FH in negotiating on the phone. There is some serious disorganization goign on over there.

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Posted by IrishBride1109

09er crashing...I blocked rooms at the same hotel. Despite our guests giving our names for the room block when they made reservations, the hotel staff never put them under our block. So then I had to call guests individually to see if they made a reservation so I knew how many OOT bags I needed. Then when I called Marriott Islandia back with the names of people who were booked there to get them under our block so the front desk would know to give them OOT bags they actually asked me if I had the guests' confirmation numbers?!!?!? Are you kidding me... like I collected confirmation numbers from every guest I had to call? They were completely annoyed and actually said 'this is going to be time consuming for us to pull it up in the computer'. Umm...then maybe you should have marked it down when the guest made the reservation!!!

Not to mention they gave everyone different room rates, luckily for the guests, most of those rates were cheaper than the block rate but then what was the point of the room block? Eventually that was resolved in my guests favor but not without the patience of FH in negotiating on the phone. There is some serious disorganization goign on over there.

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that makes me very nervouss

welcome to my life!!! lol.. I deal with hotels all day long so i feel your pain sweetie!!

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Posted by MrsHazel2B

Ugh, I hate bad customer service! I tested my hotel last Friday and it was fine..they're lucky! I really didn't want to have to go 'Karen' on their a**es!

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open a can of woop a**

wow, that's ridiculous!