UPDATE: FURIOUS at the Sheraton

O.K. I guess things were going too well for something not to go wrong. So I just called the Sheraton in Hauppauge for an updated room count. I was told there were 7 rooms 2 weeks ago. I get a fax with 5 rooms - it looks like it wasn't entered correctly. I see rooms of people I know called to block a room not on there so I call back. I was told that if they book a room after the 30 days prior to the wedding that they don't put those rooms into the room block - WHAT!!!!!! I understand they can't honor the rate but how am I supposed to know how many rooms there are now. It crazy - then this is the best part - per the manager, my suite was changed to a regular room!!!!!!! *** Seriously I'm livid right now that I can't even speak! I left this manager a message and am waiting for a response. Wait until I tell my FH.

I need a drink.

UPDATE: So everything got straightened out after several phone calls and several hours later. We have a suite there was some miscommunication on their end! Have no idea but as long as I have the suite I don't care. I did OOT boxes so I will add those additional guest who I know booked rooms when I drop them off and whoever didn't then oh well - there isn't anything I can do at this point. I just don't want to think about this anymore. Thanks for all your advice and kind words ladies - much appreciated!!!!!!!!!!!

I'll drink with you! Everything will work itself out!

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Posted by iffer042373

OMG that is retarted hello you have a right to know how many rooms there are booked and who the hell is checking in that they bumped you out of your suite

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Thats what I'm saying!!!!!! What the heck is the point of a room block....they should have told me that when I booked it.

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Posted by maria5-6-05

O.K. I guess things were going too well for something not to go wrong. So I just called the Sheraton in Hauppauge for an updated room count. I was told there were 7 rooms 2 weeks ago. I get a fax with 5 rooms - it looks like it wasn't entered correctly. I see rooms of people I know called to block a room not on there so I call back. I was told that if they book a room after the 30 days prior to the wedding that they don't put those rooms into the room block - WHAT!!!!!! I understand they can't honor the rate but how am I supposed to know how many rooms there are now. It crazy - then this is the best part - per the manager, my suite was changed to a regular room!!!!!!! *** Seriously I'm livid right now that I can't even speak! I left this manager a message and am waiting for a response. Wait until I tell my FH.

I need a drink.

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Unfortunately, many hotels are that way. If your guests book less than 30 days prior, they are not considered part of the block, because the hotel releases what's left of your block back to the general public.

Sorry though about the suite, that is unacceptable. When I booked at the marriott for my wedding, they forgot to put my reservation in for my room, but it was resolved.

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Posted by FallBride05

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Posted by maria5-6-05

O.K. I guess things were going too well for something not to go wrong. So I just called the Sheraton in Hauppauge for an updated room count. I was told there were 7 rooms 2 weeks ago. I get a fax with 5 rooms - it looks like it wasn't entered correctly. I see rooms of people I know called to block a room not on there so I call back. I was told that if they book a room after the 30 days prior to the wedding that they don't put those rooms into the room block - WHAT!!!!!! I understand they can't honor the rate but how am I supposed to know how many rooms there are now. It crazy - then this is the best part - per the manager, my suite was changed to a regular room!!!!!!! *** Seriously I'm livid right now that I can't even speak! I left this manager a message and am waiting for a response. Wait until I tell my FH.

I need a drink.

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Unfortunately, many hotels are that way. If your guests book less than 30 days prior, they are not considered part of the block, because the hotel releases what's left of your block back to the general public.

Sorry though about the suite, that is unacceptable. When I booked at the marriott for my wedding, they forgot to put my reservation in for my room, but it was resolved.

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I *think* it may say in your contract that if people book their rooms after the cut off point (usually 30 days before) they are not considered part of the block....

I work for a hotel and we have the same cutoff policy but we think the guests to the block with the higher rate if the bride calls with names of the people she thinks booked outside the block.

We never ever move anyone out of there suite though, especially if they are paying. That is not a good move on the Sheratons part.

OMG!! We are using them too for the night before... FIRST THING tomorrow I am calling to reconfirm my suite...

I had a LOT of problems with the booking there. I blocked for 2 nights and they told people they could only have block rate for one night when they called or that they could only have 2 twin beds. I had a HECK of a time getting everything straightened out.

I would check to make sure people got what they wanted when they booked...

So sorry you are having to deal with this now.

You really don't need this now. I'm sorry.

So happy to hear that things worked out for you with the Sheraton!!!