So I come home from work, take a shower and try on my new shoes. I look inside and realize they have been worn! I couldn't believe my eyes since I did get them in the store on 54th street. So I look real close and they are all dirty around the edges on the inside. So I call and the manager says she has to see them before she can exchange them...so I ask when she is there mon-fri until 6....which ***** b/c I hate driving into the city alone and Fh works until 5 so we will never make it. Btw she doesn't have my size and would have to either give me a discount or refund me the money! What should I do? Also, the material is a little ripped on the edge of the toe...i just noticed!
lori7570
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Re: Update on my Manolos
WHAT?!?!?
That is awful!! Can she order them for you? I would let her do that and get the discount since you don't need them right away....
Rosa29
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I am just so pissed I didn't see it in the store! The problem is the lighting is so awful in shoe stores!
Jna2010
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thats ridiculous! it migh tbe kinda hard cuz she'll say 'how do i know you didnt wear them?' I hope theyre understanding! just try to explain how their bridal shoes etc., she should be able to order you a smaller size from another store if youre able to exchange them... sorry, that stinks, hope it all works out though! let us know
Rosa29
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Re: Update on my Manolos
Posted by Jna2010
thats ridiculous! it migh tbe kinda hard cuz she'll say 'how do i know you didnt wear them?' I hope theyre understanding! just try to explain how their bridal shoes etc., she should be able to order you a smaller size from another store if youre able to exchange them... sorry, that stinks, hope it all works out though! let us know
Thanks...but since i bough them yesterday they weren't making a huge fuss about me wearing them (Thank God).
Its2Snappy
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Re: Update on my Manolos
That is ridiculous. You pay all of that money and they are worn!!!! No way. I'd go there and demand the money.
NYYankeeGirl72
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Re: Update on my Manolos
For the money that you spent, they should be in tip top condition!!! Get the money back and try to get them somewhere else!!! UGH!! That makes me sooo !!!
Rosa29
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Re: Update on my Manolos
At least they are being nice about it...it's the least they could do!
This is the responce i got from someone from the headquarters...b/c btw the manager really wasn't very nice to me!
Hi Rosa,
I just spoke with Abby and it’s not a problem at all- if you want to either have the shoes sent over during the hours she’s there you could do that, or, you can drop them off in the shop when you are able to and leave them for her, she can look at them and call you back. I hope that helps and I hope you are able to find a good substitute for them if they are the last size! Otherwise, Tracy (who is the salesperson who helped you when you bought the shoes) does work on the weekends, you can go in and show them to her as well. They just have to see the shoes so they can see that they are damaged.
Thank you so much and I’m sorry you’ve had this trouble! All my best,
Katie
Jna2010
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Re: Update on my Manolos
Posted by Rosa29
At least they are being nice about it...it's the least they could do!
This is the responce i got from someone from the headquarters...b/c btw the manager really wasn't very nice to me!
Hi Rosa,
I just spoke with Abby and it’s not a problem at all- if you want to either have the shoes sent over during the hours she’s there you could do that, or, you can drop them off in the shop when you are able to and leave them for her, she can look at them and call you back. I hope that helps and I hope you are able to find a good substitute for them if they are the last size! Otherwise, Tracy (who is the salesperson who helped you when you bought the shoes) does work on the weekends, you can go in and show them to her as well. They just have to see the shoes so they can see that they are damaged.
Thank you so much and I’m sorry you’ve had this trouble! All my best,
Katie
whoa! corporate got back to you supppppper fast! at least that makes you feel better abou spending that much! lol..... im sure its gonna work out! even if they have to order from another store, im sure they'd rather accomodate you rather than lose the sale! no worries hun, itll work out!
vicky1125
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Re: Update on my Manolos
get a refund and go to barneys and get them there. but call barneys first and make sure they have them in stock in your size or just order them from barneys.com. gl!
futureMrsJSL
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Re: Update on my Manolos
I'd get a refund and find it somewhere else or check to see if they have your size in another color that you'd want to wear for the wedding.
Jna2010
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the manolo store doesnt give refunds... only exchanges and store credit, unles they make an exception this time but im not sure
Rosa29
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Thanks...she is willing to refund them after she sees the damage!
vicky1125
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Posted by Jna2010
the manolo store doesnt give refunds... only exchanges and store credit, unles they make an exception this time but im not sure
the OP said they'd give her a store credit or a refund so i'm assuming they're making an exception.
grrulz
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wow I am sorry about this that is horrible!!!! when I got mine on saturday I made sure they were perfect, the lady brought it back to me and asked me to check them out i made sure everything was fine!!...you are paying a good amount for them!! so you should def make sure before you buy such an expensive shoe....
I am sure they will help you they told me if i had any issues with mine i can bring them to the store so don't worry about it!! good luck! and keep us udpated!!
asg450
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Oh no, I hope she gives you your money back. That's crazy, how can they sell you something like that.
Kiki1103
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I'm glad that corporate got back to you so quickly. It was the right thing to do considering the amount you spent on those shoes! I hope the find you your size!
Alexandra17
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ugh how frustrating...I'm sorry
OY
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i'll definitely get my refund, but also call Manolo's or try emailing them here's a link
http://www.manoloblahnik.com/start.html
... get in touch with them some how, make a copy of ur receipt and take pics and see if they can help you... and tell them about ur wedding and what size you need, maybe they can send you a special order... i know jimmy choo's/prada/miu miu's customer service is really good because they always help me with the purchases i've made -- they are really customer friendly.. so i'm sure Manolo's service should be up to par. HTH ;) good luck!
